Global IT – CRM Architect w/m/d

ALPLA Werke Alwin Lehner GmbH & Co KG; Marktgemeinde Hard; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading global packaging company is seeking a Solution Architect in Marktgemeinde Hard, Austria. The role involves designing and implementing IT solutions, particularly CRM systems, and collaborating with the Marketing & Sales department. Ideal candidates should have experience with Microsoft Dynamics 365 and a strong background in business analysis. This position offers the chance to enhance business processes with emerging technologies.

Qualifikationen

• Experience in implementing and maintaining CRM systems.
• Proficiency in Microsoft Dynamics 365 and SQL Server.
• Ability to gather business requirements and define solutions.

Aufgaben

• Contribute to the global rollout of the CRM system.
• Implement and configure IT solutions for Marketing & Sales.
• Administer on-premises Microsoft Servers and SQL Server.
• Collaborate with business analysts for new solutions.
• Evaluate and implement emerging technologies.
• Handle 2nd or 3rd level support requests.

Kenntnisse

CRM system implementation

Microsoft Dynamics 365

Microsoft Servers administration

Business analysis collaboration

Emerging technologies evaluation

Jobbeschreibung

Overview

Our IT team delivers global solutions that enable ALPLA's Marketing & Sales processes. From capturing business requirements to implementing effective technologies, we ensure that our internal stakeholders in the Marketing & Sales department have the digital tools they need to succeed.

To strengthen our team, we're looking for a Solution Architect who will take ownership of designing and guiding the implementation of IT solutions that meet business needs. In this role, you'll collaborate closely with the Marketing & Sales department, as well as with Enterprise Architecture, Project Management, and Business Analysis, to ensure that every solution is aligned with strategic objectives and delivers real business value.

Responsibilities

• Contribute to the global rollout of the CRM system and the related processes.
• Implement, configure, customize, and maintain the CRM system (Microsoft Dynamics 365) as well as other IT solutions from the Marketing & Sales business areas.
• Administer and maintain on-premises Microsoft Servers, SQL Server, and Power Platform environments to ensure reliable performance and seamless integration.
• Collaborate with business analysts in gathering business requirements for new solutions, defining solution approaches including time and cost estimates.
• Collaborate with the Marketing & Sales department and external IT service providers.
• Identify, evaluate, and implement emerging technologies, such as AI-based solutions, to enhance Marketing & Sales processes and support future business needs.
• Independently coordinate and handle support requests (2nd or 3rd level support).