German Tech Support Specialist | Relocation & Benefits

Mercier Consultancy Group; Österreich; Hybrid; EUR 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Relocation package

13th salary

14th salary

Fully paid professional training

Health insurance

Career development opportunities

Zusammenfassung

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join a Greece-based team in the vibrant social media sector. You will provide expert assistance via email, chat, and phone to ensure smooth user experiences, troubleshoot access and security issues, and maintain high satisfaction with empathetic, accurate solutions.

The role requires native/fluent German, English proficiency for international collaboration, and a strong technical aptitude.

Qualifikationen

• Native or fluent German (spoken and written).
• Valid EU passport or Greece work permit.
• Proficiency in English for international collaboration.
• Strong technical aptitude with a passion for the social media industry.
• Ability to adapt to changing platform tools and software environments.
• Excellent communication with a customer-centric mindset.

Aufgaben

• Provide expert technical assistance to users of a leading social media platform to ensure a seamless digital experience.
• Troubleshoot account access, security settings, and interface-related technical issues via email, chat, and phone.
• Maintain high satisfaction ratings by delivering accurate and empathetic solutions to complex user inquiries.
• Stay updated on the latest social media feature releases to provide informed guidance to the user community.
• Collaborate with internal teams to flag platform bugs and contribute to continuous improvement cycles.
• Adhere to strictly defined security protocols and privacy standards consistent with global social media industry regulations.
• Represent the brand professionally, ensuring all interactions reflect the company's commitment to community excellence.

Kenntnisse

German (native/fluent)

English proficiency

Technical aptitude

Customer-focused

Jobbeschreibung

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join a Greece-based team in the vibrant social media sector. You will provide expert assistance via email, chat, and phone to ensure smooth user experiences, troubleshoot access and security issues, and maintain high satisfaction with empathetic, accurate solutions.

The role requires native/fluent German, English proficiency for international collaboration, and a strong technical aptitude.