Front Desk Agent

Marriott Hotels Resorts; Wien; Vor Ort; EUR 20 000 - 40 000; Vollzeit

Zusammenfassung

A well-known hotel chain in Austria is seeking a Receptionist to provide professional check-in and check-out services, handle guest correspondence, and support guests from diverse backgrounds. The ideal candidate will have a completed education in hotel management or tourism, strong communication skills, and ideally experience in hospitality. This role offers a minimum gross salary of €2026 per month with opportunities for salary development and a supportive team environment.

Leistungen

Free meals provided daily at work

Tailored training and development programs

Discounts on F&B and special rates at hotels

Health care support company doctor fitness offers

Qualifikationen

• Strong communication skills with a warm and positive attitude.
• Enjoy working with guests and colleagues from diverse cultural backgrounds.
• Team player with a high level of commitment and sense of responsibility.

Aufgaben

• A warm and welcoming reception of our guests upon arrival.
• Professional check-in and check-out using our hotel software OPERA.
• Handling guest correspondence via phone and email.
• Accurate processing of invoices and performing shift and daily closings.

Kenntnisse

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Upselling

Cash Handling

Phone Etiquette

Ausbildung

Completed education in hotel management or tourism

Tools

Hotel software OPERA

Jobbeschreibung

Description

Additional Information : This hotel is owned and operated by an independent franchiseeVerkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

A warm and welcoming reception of our guests upon arrival to ensure they feel at home from the very first moment

Professional check-in and check-out using our hotel software OPERA

Proactive support and advice for our international guests

Acting as the first point of contact for guest feedback

Contributing your own fresh ideas to enhance the guest experience

Accurate processing of invoices and performing shift and daily closings

Handling guest correspondence via phone and email

Ensuring the implementation of internal quality standards

Carrying out various administrative and organizational tasks as part of daily operations

Completed education in hotel management or tourism

Ideally previous experience at the front office in the hospitality industry

Familiarity with the hotel software OPERA is an advantage

Enjoy working with guests and colleagues from diverse cultural backgrounds

Strong communication skills with a warm and positive attitude

Team player with a high level of commitment and sense of responsibility

Excellent German and English skills; additional languages are a plus

WHAT WE OFFER

Flexibility : We plan your work schedule (5-day week) together with you

Staff Restaurant : Free meals provided daily at work

Further Training : Tailored training and development programs specific to your role

Career Growth : Numerous opportunities for development within Austrias largest tourism group

Team Spirit : A supportive and family-like environment along with regular company events

Time Off : One free overnight stay per year at a hotel of your choice within our group plus additional benefits via

Staff Rates : Discounts on F&B and special rates at our hotels as well as attractive travel deals

Health & Wellness : Health care support company doctor fitness offers bike leasing and more

SALARY

For the position of Receptionist (m / f / d) the collective agreement stipulates a minimum gross salary of 2026 per month. However we are happy to offer a higher salary based on your experience and qualifications and we provide attractive opportunities for salary development based on your performance.

This company is an equal opportunity employer.

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1