Field Service Engineer 3

Lam Research AG; Villach; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Lam Research AG in Austria seeks an experienced Field Service Engineer to support customers with premier on-site service for Lam's semiconductor equipment. You will perform installations, repairs, diagnostics, and field modifications to ensure uptime and performance.

The role involves traveling to customer sites, interpreting electrical/mechanical schematics, and mentoring junior engineers while maintaining high safety and quality standards.

Qualifikationen

• Bachelor's degree in Electronics, Engineering, or related field; 5+ years of relevant experience or Master's with 3+ years.
• Experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Ability to interpret electrical and mechanical schematics and operation manuals; cleanroom environment PPE required.

Aufgaben

• Provide on-site repair, maintenance, and installation/start-up services at customer sites.
• Troubleshoot diagnostics and isolate issues to component level to minimize downtime.
• Stay updated on semiconductor capital equipment and Lam products through training and certification.
• Assist with field modifications and maintain records coordinating with Lam and customers.
• Represent Lam to customers, delivering high levels of customer satisfaction.
• Create customer response action plans to support needs.
• Discuss opportunities and challenges with customers to build trust.

Kenntnisse

Electrical schematics interpretation

Troubleshooting

On-site field service

English communication

Ausbildung

Bachelor's degree in Electronics or Engineering

Master's degree (3+ years)

Jobbeschreibung

The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What you'll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.


• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.


• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.


• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.


• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.


• Troubleshoot and create customer response action plans to support customer needs.


• Transparently discuss opportunities and challenges with customer to increase trust.


• Provide technical instruction and mentoring for more junior engineers.

Who we're looking for

Minimum Qualifications:

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.


• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.


• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.


• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.


• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.


• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.


• Communication skills, both written and verbal, in English.


• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer... Lam offers a variety of work location models based on the needs of each role...