Customer Success Specialist, Life Sciences

JoVE; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading scientific video solutions provider is seeking a Customer Success Specialist in Austria to help professors integrate video solutions into courses, enhancing teaching and student success. The ideal candidate should have a Master's degree or PhD in Life Science, be fluent in German and English, and possess strong networking skills. This role offers a competitive compensation package and opportunities for career advancement within a collaborative environment.

Leistungen

Competitive compensation packages

Direct impact on science research

Opportunity to work with global teams

Career advancement opportunities

Qualifikationen

• 1-3 years of experience in customer facing roles preferred.
• Knowledge of education, market trends, and challenges in assigned content areas.
• Strong passion for remote relationship-building.

Aufgaben

• Conduct daily outreach to Faculty to set up JoVE integrations.
• Deliver product awareness sessions across customer universities.
• Grow engagement by delivering presentations at exhibits and conferences.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to sales, product, and marketing teams.

Kenntnisse

Fluent communication skills in German

Fluent communication skills in English

Strong interpersonal skills

Networking using cold calling

Ausbildung

Master's degree or PhD in Life Science disciplines

Jobbeschreibung

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as University of Vienna, Medical University of Vienna, Technical University of Vienna. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the DACH region integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities:

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements:

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills in German & English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Why Join JoVE?

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.