Customer Service Agent - Danish language (all genders)

Entain Services Austria GmbH; Wien; Hybrid; EUR 30 000 - 40 000; Vollzeit

Zusammenfassung

A leading entertainment company in Vienna is seeking a Customer Service Agent fluent in Danish to provide exceptional support to customers. Responsibilities include handling inquiries via chat, email, and phone, ensuring customer needs are met, and collaborating with teams across locations. Candidates should possess excellent communication skills and thrive in a fast-paced environment. Competitive salary and benefits offered.

Leistungen

Annual Group Bonus Plan

Additional 'It’s Your Game' day off

Life Insurance

Hybrid working

Paid subscription to mental well-being app

Qualifikationen

• Excellent written and verbal skills.
• Ability to work in a dynamic and multi-tasking environment.
• Interest in Sports, Casino, and Poker products.

Aufgaben

• Handle customer inquiries via chat/e-mail/phone.
• Assess individual issues and take appropriate action.
• Work in coordination with other teams.

Kenntnisse

Customer service skills

Flexibility

Communication skills

Ability to work under pressure

Jobbeschreibung

Customer Service Agent - Danish language (all genders)

• Full-time
• Advertising Department: Customer Services

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

About The Role

Bring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills? Seize the opportunity and find out more about us!

We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you'll be doing:

• Handling customer inquiries via chat/e‑mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

What we need from you:

• Willingness and flexibility to work in the shifts
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• Great place to be
• Annual Group Bonus Plan
• Annual Holiday – 5 weeks per year, plus local public holidays
• Additional ‘It’s Your Game’ day off – 1 day
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Life Insurance / Personal Disability Insurance / Critical Illness Insurance
• Hybrid working – 2+ days in the office
• Sharesave Scheme
• Paid subscription to the mental wellbeing appUnmind and the training portal Udemy
• Referral Program
• Amazing social events including EOY party
• Special day(s) off: birth of child, marriage, moving household, etc.
• Special offers / reductions: pharmacy, Magenta, Erste Bank

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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