Customer Retention Team Lead — Inspire, Coach & Grow

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A global finance business is looking for a Customer Solutions Team Leader to lead the Customer Retention Team. You will drive retention strategies and handle complex customer needs, while fostering a collaborative environment. The role requires over 5 years of experience in sales or relationship management. The company offers a competitive salary and flexible working options to enhance work/life balance, alongside a focus on personal and professional development.

Leistungen

Competitive salary

Flexible working options

Investment in personal and professional development

Promotions and internal moves support

Values-led business culture

Certified B Corp status

Qualifikationen

• 5+ years of experience in sales or relationship management.
• Strong coaching and performance focus.
• Ability to make sound decisions in a commercial context.

Aufgaben

• Lead and develop the Customer Retention Team to meet targets.
• Coach your team to deliver personalized customer experiences.
• Drive strategies for end-of-contract solutions and upgrades.
• Manage complex customer needs with creativity.

Kenntnisse

Proven sales or relationship management experience

Inspirational leadership style

Commercial mindset

Understanding of finance or hospitality industries

Collaborative, “one team” mentality

Jobbeschreibung

A global finance business is looking for a Customer Solutions Team Leader to lead the Customer Retention Team. You will drive retention strategies and handle complex customer needs, while fostering a collaborative environment. The role requires over 5 years of experience in sales or relationship management. The company offers a competitive salary and flexible working options to enhance work/life balance, alongside a focus on personal and professional development.