Croatian Customer Service Representative for Booking

Velenosi&Meredith; Wien; Vor Ort; EUR 20 000 - 40 000; Vollzeit

Zusammenfassung

A leading travel company is seeking a Customer Service Representative fluent in Croatian to join their team supporting Booking.com. This role involves providing high-quality customer assistance via phone, email, and chat. Candidates should possess strong communication skills and be able to address bookings and account issues effectively. Offering a gross salary of 1200 EUR per month and relocation support for those moving to Athens, this position promises a diverse workplace in a leading travel platform.

Leistungen

Relocation support (up to 300 EUR financial support)

Private health and life insurance

50 EUR monthly meal vouchers

25 days of annual leave

Qualifikationen

• Native/fluent in Croatian.
• Basic computer literacy.
• EU citizenship or a Residence Card with Full Market Access.

Aufgaben

• Provide customer support through phone, email, and chat.
• Assist customers with bookings and account issues.
• Deliver service with empathy, accuracy, and professionalism.

Kenntnisse

Fluent in Croatian

English C1 and above

Strong communication skills

Problem-solving skills

Multitasking skills

Jobbeschreibung

Combine your dream Mediterranean lifestyle with an exciting role in the travel industry!

We are looking for Customer Service Representatives who speak Croatian and English to join our team supporting Booking.com. You will be the voice of a trusted global travel company, assisting customers with high-quality guidance and support.

Start date

2 January 2026

Location

Athens, Greece (on site)

Salary

1200 eur gross x 14

Contract

Permanent and Temporary

Shift

• 40h/week (8h/day, 5 days/week)
• Rotational Monday-Sunday | 08:00-19:00

Responsibilities

• Provide customer support through phone, email, and chat
• Assist customers with bookings, account issues, and general inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism
• Represent the Booking.com brand and ensure top customer satisfaction

Your Profile

• Native/fluent in Croatian
• English C1 and above
• Strong communication, problem‑solving, and multitasking skills
• Basic computer literacy
• EU citizenship or a Residence Card with Full Market Access

What We Offer

• Relocation support (up to 300 eur financial support and 3 weeks hotel accommodation near the office)
• Private health and life insurance
• 50 eur monthly meal vouchers
• 25 days of annual leave

Why Join Us?

Be part of a diverse, supportive, and international team while growing your career in one of the world’s most recognized travel platforms and enjoying life in sunny Athens!

If you’re interested, apply or send your CV to [e-mail].