Coordinateurs.trices de site des secrétariats médicaux

CNP; Lavamünd; Hybrid; EUR 63,000 - 95,000; Full time

Benefits offered by this job

Autonomy in site organisation

Public health mission

Job summary

The CNP, a cantonal public health institution in Neuchâtel, seeks 5 Site Coordinators of Medical Secretariats to lead clinical admin services and ensure smooth, compliant operations across sites. You will supervise secretaries, coordinate documentation, and act as a key liaison for doctors and managers.

You bring a Federal VET Diploma in commerce or equivalent, management training, and at least 3 years of team leadership. Proactivity, organization, and French fluency are essential.

Qualifications

• Holder of a commercial maturity certificate, minimum Federal VET Diploma as a commercial employee.
• Management training and prior supervision of administrative teams are preferred.
• CAS or similar continuing education in management is required.
• minimum 3 years’ experience managing administrative teams.

Responsibilities

• Plan and coordinate all activities of the medical secretariat.
• Supervise and unite the medical secretaries, ensuring structuring and motivating close management.
• Manage priorities and ensure continuity of activity.
• Guarantee efficient organisation of reception of patients, visitors and collaborators, contributing to a positive image.

Skills

Commercial maturity

Management training

Team management

French fluent

Education

Federal VET Diploma (commercial)

Medical secretary diploma asset

Tools

Office suite

Opale

Polypoint

Carefolio

Job description

A cantonal public law institution, the CNP is tasked with leading the health policy of the canton of Neuchâtel in the field of mental health, in collaboration with partner institutions. The CNP aims to rehabilitate patients suffering from mental disorders by adopting a model of integrated and community psychiatry; it implements public policies for the promotion and prevention of mental health; it acts as a reference centre in the field of professional training and research in psychiatry.

The finance department, for its medical secretariats sector, is looking to fill 5 positions of:

Site Coordinators of Medical Secretariats

Holder of a commercial maturity certificate, at minimum a Federal VET Diploma as a commercial employee, you have ideally completed management training and have already managed one or more administrative teams. You wish to join a recognised institution specialised in mental health.

As part of your role you will be required to organise the activity of the medical secretariat ensuring smooth, anticipated operation aligned with the needs of clinical units and patients. A key role ensuring the operational and human coordination of medical secretariats on a CNP site, a true point of contact for all medico-administrative questions, you will be a privileged interlocutor for multidisciplinary teams and will take charge of the most complex activities thanks to your mastery of your teams’ tasks.

Your missions:

• plan and coordinate all activities of the medical secretariat
• supervise and unite the medical secretaries, ensuring a structuring and motivating close management
• manage priorities and ensure continuity of activity
• guarantee a smooth, efficient and quality organisation of the physical and telephone reception of patients, visitors and collaborators, contributing to conveying a positive image of the CNP
• work closely with doctors and inter-departmental managers to support clinical organisation
• contribute to the planning of doctors/therapists and ensure its updating
• organise, participate in and follow up on site colloquia or thematic sessions
• ensure rigorous and compliant management of medical records, oversee the control and finalisation of clinical documentation as well as compliance with institutional requirements and deadlines
• ensure compliance with processes guaranteeing the quality of services, harmonisation of professional practices and administrative coherence
• participate in institutional projects at the request of the Head of Medical Secretariats
• plan and optimise resources (secretaries, interns, apprentices), proactively manage replacements
• conduct performance reviews and support the skills development of your teams
• provide operational assistance when necessary.

Your skills:

• Federal VET Diploma as a commercial employee or equivalent qualification.
• professional maturity and a medical secretary diploma are assets
• continuing education in management such as a CAS is required.
• minimum 3 years’ experience managing administrative teams
• unifying spirit, proactive approach and ease in supporting change.
• good organisational skills and ability to manage priorities / stress in emergency situations
• analytical ability and synthesis skills
• excellent interpersonal and managerial skills enabling you to handle difficult situations, set clear expectations and contribute to conflict resolution with the support of the Sector Manager when necessary.
• speed of execution and adaptability
• flexibility and listening skills
• perfect command of the French language, both spoken and written
• regular use of the Office suite and ideally knowledge of software used at the CNP (Opale, Polypoint, Carefolio)

We offer you

• A key and responsible role at the heart of clinical activities.
• A close management position, with real autonomy in organising your site.
• The opportunity to actively contribute to the evolution and harmonisation of the CNP medical secretariats.
• A multidisciplinary working environment, in close collaboration with medical, nursing and administrative teams.
• The possibility to develop your managerial and professional skills within a recognised cantonal institution.
• a stimulating and collaborative environment serving a public health mission;
• Working conditions governed by the Health CCT 21 and attractive social benefits;

Start date: 1 March 2027

Work locations:

• CPCM and Promenade Detention Facility in La Chaux-de-Fonds
• CPCL Vieux-Châtel in Neuchâtel
• CUP site of Pourtalès/Gibraltar in Neuchâtel
• PréFargier site, hospital sector in Marin
• PréFargier site, outpatient sector in Marin
• & mobility to other sites

Contract type: Permanent contract

Application deadline: 4 October 2026