Business Operations Specialist Bitpanda Vienna, Vienna, Austria Operations 1d ago check more →

Neobankbeat; Wien; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Stock option plan

OpenUP coaching and mental health

Up to 8 weeks gender-neutral newParent

Udemy course access

Discounts from partners and worldwide

Job summary

Bitpanda in Vienna, Austria is hiring a Business Operations Specialist to drive the operational engine behind our Securities and Commodities business line. You will ensure daily operations run smoothly, manage external partnerships, and support the launch of major investment products in a fast-paced, startup-like environment.

You will influence product launches, customer experience, and revenue by owning end-to-end processes, partnering with Compliance, Legal, and Customer Support, and

Qualifications

• 3+ years of experience in business operations or operational project management in financial services.

Responsibilities

• Run operational processes end-to-end, including listings/delistings, reporting, partner billing and reconciliations.
• Manage external partners and vendors as the day-to-day contact for SLAs, incidents, invoices and reviews.
• Deliver projects and launches by planning cross-team initiatives and owning launch readiness and go-live checklists.
• Improve and automate processes by building runbooks and using tooling/AI to reduce errors.
• Create transparency by tracking volumes, incidents and partner performance to spot trends.

Skills

Data analysis

Spreadsheet proficiency

Project management

Vendor management

English communication

Financial services knowledge

Tools

Excel

Job description

operations · Bitpanda# Business Operations SpecialistVienna, Vienna, AustriaOperationsHybridposted 1d agoWho we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks\\*, precious metals and commodities\\* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your Mission As the Business Operations Specialist, you will be the operational engine behind Bitpanda's rapidly growing Securities Commodities business line. You will ensure daily business operations run flawlessly, manage critical external partnerships, and drive the seamless launch of major new investment products. Operating within a fast-paced, startup-like environment, your work will directly impact product launches, customer experience, and company revenue.### What you'll do* Run operational processes end-to-end, monitoring recurring tasks like instrument listings/delistings, data and venue usage reporting, partner billing, and operational follow-ups on reconciliations.* Manage operational partners and vendors hands-on, acting as the day-to-day contact for SLAs, incidents, invoices, and service reviews.* Deliver projects and launches by planning cross-team initiatives and owning launch readiness, including operational processes, Customer Support enablement, Compliance and Legal sign-offs and go-live checklists. Act as project manager for larger launches when needed.* Improve and automate processes by building runbooks, removing manual steps, and utilizing tooling or AI to reduce errors.* Create operational transparency by tracking data on volumes, incidents, and partner performance to flag trends before they become critical issues.### Who you are* You have 3+ years of experience in business operations or operational project management in financial services, for example at a broker, bank, fintech or exchange. Consulting counts if it was hands-on delivery.* You have a proven track record of delivering cross-functional projects end-to-end, including managing milestones, risks, and go/no-go launch decisions.* You are highly capable of managing external partners and vendors hands-on, including SLAs, escalations, invoices and contract follow-ups.* You understand how a trade flows from order to execution, settlement and custody, and what corporate actions and reconciliation involve.* You are strong with data and spreadsheets, check numbers yourself, and like to document and improve processes.* You have experience working in a regulated environment, understanding when and how to secure Compliance and Legal sign-offs, and you possess excellent written and verbal English communication skills.What’s in it for you* Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.* Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.* Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.* Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.* Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.* Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.* Support during life milestones – Take advantage of up to 8 additional weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.* Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.* Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.* Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.* Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration....and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are. Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).