Assistant Night Manager (mfd)

Hilton; Wien; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading hospitality chain in Vienna is seeking an Assistant Night Manager. You will ensure high standards, manage guest experiences, and support the Night Manager. The ideal candidate has training in hospitality and at least 3 years of experience in a similar role. Strong skills in German and English are required. This role offers full-time employment with competitive compensation in a supportive environment.

Leistungen

Healthy meals in Team Member Restaurant

Team events and career talks

Travel opportunities and public transport coverage

Qualifikationen

• At least 3 years of experience at the front office or in a similar position.
• Well-groomed appearance.
• Joy and enthusiasm for your job.

Aufgaben

• Ensure Hilton's high standards are met and improved.
• Support the Night Manager and act as a contact point.
• Maintain cleanliness and order in the reception area.
• Handle relevant information from the previous shift.
• Ensure compliance with labor regulations.
• Support onboarding of new team members.
• Manage sell-out situations.
• Welcome guests during check-in.
• Handle cash reconciliation.
• Familiar with emergency procedures.

Kenntnisse

Fluent in German

Fluent in English

Excellent communication skills

Leadership skills

Solid IT skills

Creativity and passion

Ausbildung

Completed training in hospitality

Jobbeschreibung

EOE / AA / Disabled / Veterans

What you bring with you :

• Completed training in hospitality and at least 3 years of experience at the front office or in a similar position.
• Fluent in German and English.
• Excellent communication skills.
• Creativity and passion.
• Leadership skills.
• A well-groomed appearance.
• Joy and enthusiasm for your job.
• Solid IT skills.

Your salary :

The minimum gross monthly salary (according to the collective agreement for full-time employees in the hotel and hospitality industry) is 2469.00 with overpayment guaranteed depending on qualifications .

Why you should work at Hilton :

• Flat hierarchies and a first name culture foster true team spirit.
• Professional onboarding and training including a personal buddy to ensure a great start to your career.
• Exciting variety in your daily work.
• National and international career opportunities and advancement prospects within our three hotels.
• Healthy mind & body : enjoy healthy free meals in our Team Member Restaurant.
• Team events and regular career talks.
• Sleep In Experience experience the hotel from a guests perspective.
• Great and affordable travel opportunities plan your perfect vacation with Hilton.
• We cover your commuting costs and pay for your public transport ticket (annual pass).

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Email :

We look forward to meeting you!

Warm regards

Your Hilton Austria Team

Our national and international guests from all over the world come to Vienna to experience our city our culture and our hotel.

As a multitasking genius you rise to every challenge with a smile for each of our guestsbecause you are the HEART of the house. You are our Assistant Night Manager (m / f / d) .

Your responsibilities :

• You ensure that Hiltons high standards are consistently met and continuously improved.
• You support our Night Manager and act as a point of contact for the team.
• You maintain cleanliness and order in the reception area.
• You take over all relevant information from the previous shift including business volume special guests tasks to be clarified or completed and notable incidents.
• You ensure compliance with labor regulations and assist in implementing legal requirements in daily operations.
• You support the Night Manager in onboarding new team members.
• You share responsibility for managing sell-out situations including coordination and appropriate measures such as overbooking and relocation.
• You warmly welcome our guests during check-in and professionally bid them farewell during check-out adhering to all standards (including invoice creation and processing via the PMS system).
• You handle cash reconciliation and correct any discrepancies.
• You are familiar with the hotels emergency facilities and the fire alarm control panel (BMZ) including its operation and emergency procedures.
• You are available to guests throughout the night and help ensure guest complaints are handled appropriately forwarded correctly and documented.
• You manage room service during the night and know the reduced night menu offerings by heart.

Required Experience :

Manager

Key Skills

Abinitio,Access,Account Development,Commerce,Content Development,Horticulture

Employment Type : Full-Time

Experience : years

Vacancy : 1