Assistant Hub Manager

at; Österreich; Vor Ort; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading wellness brand in Austria is seeking an Assistant Hub Manager to help run a new fitness hub. You will support the Community Team to deliver exceptional member experiences and drive membership growth. Ideal candidates are natural leaders with a strong customer service background, who thrive in community-focused environments. This role offers opportunities for personal growth and a supportive team culture.

Leistungen

Complimentary Lifestyle Membership

Career progression opportunities

Supportive team culture

Professional development and leadership growth

Qualifikationen

• Experience in customer service, people leadership, studio or gym environments, or hospitality is highly regarded.
• Available for mornings, afternoons and weekends on a rotating roster.

Aufgaben

• Support the General Hub Manager in leading the Community Team.
• Drive a hospitality-led atmosphere and oversee daily operations.
• Lead onboarding and retention conversations.
• Conduct membership tours and consultations.

Kenntnisse

Leadership

Customer service

Communication

Organizational skills

Hospitality

Jobbeschreibung

Function Well is Australia’s most comprehensive fitness and wellness hub. We pride ourselves on providing a premium environment that supports the physical, mental, and emotional wellbeing of our members and enhances their lifestyles.

As our Assistant Hub Manager, you will play a key leadership role in the daily running of our newest hub coming soon to West End in April 2026. You’ll support our Community Team, uphold premium service standards, and ensure every member feels welcomed, understood, and connected.

Position

• Support the General Hub Manager in leading our Community Team to deliver a consistent 5‑star member experience.
• Drive a warm, hospitality‑led atmosphere built on genuine connection, care, and emotional intelligence.
• Oversee daily reception and operations, including team tasking, rosters, CRM updates, payments, member milestones, and member requests.
• Lead new member onboarding and retention conversations to deepen belonging and engagement.
• Support membership growth by confidently conducting tours, consultations, and renewal conversations in a way that prioritises member needs while meeting sales and retention targets.
• Ensure our spaces are presented to the highest standard: clean, organised, calm, and welcoming.
• Collaborate with internal teams to support events, workshops, programming, and community activations.
• Support training and development of Community Team members to ensure consistency in tone, language, professionalism, and service flow.
• Provide regular feedback, support check‑ins, and model calm, confident leadership on the floor.
• Lead follow‑up touchpoints post‑tour, post‑first‑week, and through key membership transition points.
• Track and report on membership engagement and experience metrics to support continual improvement.
• Support the General Hub Manager with weekly reporting on Membership movement (new joiners, suspensions, cancellations).

About You

• You are a natural leader who builds rapport with ease and lifts the energy of the space.
• You thrive in community‑focused environments and value meaningful human connection.
• You pride yourself on delivering exceptional hospitality and care.
• You enjoy structure, organisation, and maintaining clean, premium spaces.
• You are proactive, confident communicating with members, and comfortable handling sensitive conversations.
• Experience in customer service, people leadership, studio or gym environments, or hospitality is highly regarded.
• Available for mornings, afternoons and weekends on a rotating roster.

What We Provide

• Complimentary Lifestyle Membership to Function Well.
• Career progression within an expanding and respected wellness brand.
• A supportive and connected team culture.
• Opportunities for professional development and leadership growth.
• The chance to meaningfully contribute to a community‑focused wellness environment.

How to Apply

We want to get to know you beyond your CV! Please submit:

• Your CV.
• A Cover Letter explaining why you are the right cultural and leadership fit for this role.
• A Short Video (60 seconds max) including your response to the following: “In our hubs, every interaction is an opportunity to shape someone’s day. What does ‘hospitality’ mean to you in a gym environment, and how would you lead your team to deliver it consistently?”

Application Questions

• Which of the following statements best describes your right to work in Australia?