Assistant Customer Service Manager

at; Österreich; Hybrid; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A leading retail group in Austria is seeking an Assistant Department Manager to support day-to-day operations and ensure a great shopping experience. You will engage with customers, collaborate with team members, and participate in leadership development programs. The role offers a 4-day work week for a balanced lifestyle and various perks, making it a great opportunity to grow within a dynamic and inclusive work environment.

Leistungen

Exclusive team discounts

Paid parental leave

24/7 workplace support

Qualifikationen

• Ability to engage and delight customers through service excellence.
• Commitment to workplace safety and processes.
• Desire to learn operations and support team functions.
• Ability to collaborate with team members.

Aufgaben

• Support daily functions of the department to ensure smooth operations.
• Participate in leadership development opportunities.
• Provide a great shopping experience for customers.

Kenntnisse

Customer engagement

Safety adherence

Team collaboration

Leadership development

Curiosity for personal growth

Jobbeschreibung

• Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customers
• Support in your first leadership role - Learn how to lead and providing you with a gateway to your career in retail
• Flexibility to work a 4 day work week to enable a healthy work/life balance to suit your personal needs and business requirements
• But wait, there’s more……attractive team benefits & perks with brands you’ll know and love!

About the role

Our Assistant Department Manager roles are the gateway to an interesting, fulfilling an exciting career at Woolworths Group.

Supported by our Store Leadership Pathway you will have the opportunity to learn key leadership skills and department capabilities which will provide you a solid base for future development.

Assistant Department Managers play a key role in the day to day functions of their department while working closely across the store to ensure we provide our customers with a great shopping experience and our team with a great place to work.

It's important to us that everyone has the opportunity to reach their full potential which is why the role of our Assistant Department Managers is integral to our career pathway and the day to day running of the store.

What you’ll bring

• Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• A strong desire to learn department operations in order to provide great support to the department team on a day to day basis
• An ability to work well with others through collaboration to achieve great outcomes
• A developing awareness of your own leadership style and desire to grow into a future leader
• An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career

What you'll experience

• Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learning
• Unlock exclusive discounts - Team discounts across our range of Woolworths Group brands you know and love through our Everyday Rewards Program.
• Workplace support which includes 24/7 access to the Sonder App that you and your family can tap into anywhere, anytime for a wealth of resources to prioritise and manage your well-being.
• Paid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family & work!
• More time for you to conquer your personal life - Flexibility to work a 4 day work week to enable a healthy work/life balance to suit your personal needs and business requirements. We understand that flexibility means different things to different people. Lets discuss, what does flexibility look like to you & how we might be able to support you.

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group

Unlock job insights

Salary match Number of applicants Skills match

Retail & Consumer Products More than 10,000 employees

Woolworths Group is one of Australia and New Zealand’s leading retail groups, supporting well‑known brands such as Woolworths, Big W and Countdown. Our great team is focused on creating better experiences together, for our customers, our communities, and for each other.

People are at the heart of everything we do, which is why a job with us is never just a job, it’s a chance to be part of something special, and an opportunity to grow and make a real difference, to the team you join as well as your own career path.

Indeed, it’s our people who have made us one of Australia’s strongest retail groups, by working as one to power innovation and efficiency across our brands