Area Support Manager - Metro North East

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading Non-Emergency Patient Transport provider is seeking an Area Support Manager to provide operational leadership and clinical support in Campbellfield. The role involves supervising crews, ensuring compliance, and conducting staff engagement activities. The ideal candidate will have proven experience in managing teams within an operational context and strong NEPT knowledge. This full-time role offers an opportunity to make a significant impact on service delivery and workplace culture.

Leistungen

Opportunities for professional development

Influential leadership role

Supportive workplace culture

Qualifikationen

• Experience managing people in an operational environment.
• Knowledge of NEPT regulations and industry standards.
• Strong clinical experience in the NEPT sector is desirable.

Aufgaben

• Supervise and support road crews across Campbellfield.
• Conduct probationary reviews for new PTOs.
• Oversee branch facilities and equipment for compliance.

Kenntnisse

Leadership

Conflict resolution

Coaching

Communication

Problem-solving

Computer literacy

Ausbildung

Relevant NEPT industry qualification

Jobbeschreibung

Support the people who deliver the care.

National Patient Transport (NPT) is Australia’s leading Non‑Emergency Patient Transport provider. We deliver safe, reliable, and compassionate services in partnership with Ambulance Victoria and major health services across the state.

We’re seeking an Area Support Manager based out of Campbellfield to provide operational and people leadership, as well as clinical support across our Metro North‑East branch and surrounding sites. This is a pivotal role ensuring our crews are supported to deliver safe, high‑quality patient care.

The Opportunity

As an Area Support Manager, you will:

Supervise and support road crews across Campbellfield and the North‑East region, ensuring compliance with regulations, contracts, and NPT policy.

Build engagement and morale by maintaining daily communication and conducting regular staff check‑ins.

Coach and support staff to meet performance expectations, addressing issues in a fair and transparent way.

Conduct probationary reviews (1, 3, and 5 months) and ensure new PTOs complete their 100 hours of clinical supervision.

Lead branch engagement activities including toolbox talks, consultative meetings, and staff events.

Provide clinical oversight to crews when required, in line with your qualification and experience.

Oversee branch facilities, fleet, and equipment to ensure safety, compliance, and readiness.

Develop and monitor return‑to‑work plans for injured workers, applying early intervention strategies.

Liaise with the Regional Manager, Duty Managers, Fleet, HR, Rosters, and the Operations Centre to maintain high operational standards.

Complete at least one on‑road shift per month to maintain clinical competency and credibility with crews.

About You

We’re looking for an experienced operational leader with strong people skills. You’ll bring:

• Proven experience managing people in an operational environment.
• Solid knowledge of NEPT regulations and relevant industry standards.
• Excellent communication and conflict resolution skills.
• A coaching style that motivates and supports staff.
• Professional integrity, resilience, and sound problem‑solving skills.
• Strong computer literacy and the ability to work confidently with workforce systems.

Relevant NEPT industry qualification and experience

Desirable – strong clinical experience in the NEPT sector

Why Join NPT?

At NPT, you’ll be part of a supportive, purpose‑driven team where your leadership makes a real impact. We offer:

• A visible leadership role where you can influence both people and operations.
• Opportunities for ongoing professional development and career progression.
• The ability to shape workplace culture and strengthen engagement across teams.
• A chance to contribute directly to Australia’s largest NEPT provider.

The Details

Role: Full‑time, 76 hours per fortnight.

Location: Based at Campbellfield, supporting Metro North‑East operations.

Reporting to: Regional Manager.

Roster: Primarily weekdays; some after‑hours or weekend work may be required.

Apply Now

If you’re ready to lead with purpose and support our teams in delivering quality patient care, we’d love to hear from you.

👉 Apply today and join NPT, Australia’s leading NEPT provider.