Arabic Language Expert - QA Specialist

Mercor; Wien; Vor Ort; EUR 21.000 - 34.000; Vollzeit

Zusammenfassung

Mercor is seeking native Arabic speakers to perform CX agent testing. You will place calls and conduct QA reviews to evaluate the conversational AI agent's performance.

Responsibilities include completing 10 test calls, performing 10 QA reviews, and providing clear written feedback on conversation flow and user experience. Immediate start is required, with an expected 1–2 hours total duration.

Qualifikationen

• Native Arabic speaker required.
• Prior data annotation experience preferred.
• Ability to place calls to EU, UK, or US numbers.
• Good audio quality for clear phone calls.
• Available to start immediately.

Aufgaben

• Complete 10 test calls with the CX agent, following the prompts and scenarios provided.
• Complete 10 QA reviews of calls, assessing accuracy, tone, clarity, and naturalness.
• Provide clear written feedback on conversation flow and user experience.

Kenntnisse

Native Arabic speaker

Data annotation experience

Clear phone calls

Jobbeschreibung

Role Overview

We're recruiting native Arabic speakers for immediate customer experience (CX) agent testing. You'll place calls and run quality reviews to evaluate our client's conversational AI agent.

What You'll Do

• Complete 10 test calls with the CX agent, following the prompts and scenarios provided

• Complete 10 QA reviews of calls, assessing accuracy, tone, clarity, and naturalness

• Provide clear written feedback on conversation flow and user experience

Schedule & Compensation

• Duration: 1-2 hours total

• Start Date: Immediate

Requirements

• Native Arabic speaker

• Prior data annotation experience

• Able to place calls to an EU, UK, or US phone number

• Ability to make clear phone calls with good audio quality

• Available to start immediately