Us Tax & Accounting Support Expert (Level 2)

Delver Agents Llc; Buenos Aires; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

U.S. Firm in Argentina seeks a remote Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires deep accounting judgment and the ability to resolve escalated issues with minimal guidance.

Responsibilities include reviewing reconciliations, assisting with tax notices, and supporting payroll questions, all while adapting to evolving workflows and proprietary AI-assisted systems. ET hours align with US business hours.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return reviews, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced tech environment with evolving workflows.

Responsibilities

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Assist with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing, and troubleshooting.
• Communicate technical findings via Zendesk, email-style tickets, and phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn proprietary platforms and AI-assisted workflows.

Skills

US accounting

Tax experience

English communication

Analytical skills

Problem solving

Bookkeeping

Education

Bachelor's degree in Accounting/Finance

CPA certification

EA certification

Tools

QuickBooks

Microsoft Excel

Zendesk

Slack

Job description

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA) — strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk — preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise — first priority
• Communication and problem-solving skills — second priority
• Prior support platform experience — third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.

This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.

Remote Staff Accountant / Tax Professional — U.S. Firm (EST Hours)

About the Role

An established U.S. public accounting firm is looking to add a remote Staff Accountant / Tax Professional to its team. This role supports a U.S.-based client and requires working hours aligned with U.S. Eastern Time.

Responsibilities

• Prepare financial statements and supporting schedules
• Record and review adjusting journal entries
• Support preparation of U.S. individual and business tax returns
• Perform account reconciliations and analyze financial information
• Support month-end and year-end close processes
• Collaborate closely with the U.S.-based team for review and sign-off

Qualifications

• 3+ years of accounting experience, ideally supporting U.S.-based clients
• Bachelor's degree in Accounting, Finance, or related field
• Working knowledge of U.S. GAAP and general tax preparation concepts
• Strong written and spoken English
• Comfortable working independently in a fully remote environment
• Able to work U.S. Eastern Time business hours

What's Offered

• Competitive compensation
• Fully remote position
• Opportunity to grow with a firm investing in long-term team structure

To Apply

This is a confidential search; the hiring firm's name and exact location will be shared with candidates who move forward in the process.