Title:

Tetra Pak; Buenos Aires; Presencial; ARS 86.365.000 - 115.155.000; Jornada completa

Descripción de la vacante

A global food processing company is seeking an Issue Resolution Manager based in Buenos Aires to lead the containment of complex technical issues and manage accidents incidents. The ideal candidate will have over 5 years of experience with complex equipment and advanced knowledge in problem-solving methodologies. This role demands independence, stakeholder management skills, and the ability to work under pressure. Competitive compensation and flexible work arrangements are offered.

Servicios

Development and training opportunities

Culture of innovation

Diverse and inclusive environment

Market competitive compensation

Formación

• 5+ years of experience with complex equipment.
• Experience in Issue resolution is a must.
• Advanced knowledge in Problem Solving Methodology (PSM) is required.
• Experience in Project Management is essential.

Responsabilidades

• Own and lead resolution of complex issues across all businesses.
• Prevent issue expansion by driving solutions development.
• Secure regular communication to stakeholders during resolution.
• Lead collection of relevant documentation for closing issues.
• Participate in Customer Experience Issue Resolution reviews.

Conocimientos

Issue resolution experience

Technical understanding

Problem Solving Methodology (PSM)

Root cause analysis

Project Management

Fluency in English

Stakeholder management skills

Ability to work independently

Calm under pressure

Descripción del empleo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for an Issue Resolution Manager, who will own and lead resolution & sustainable containment of complex Technical Issues, as well as Accidents & Incidents (A/I) across all businesses and leads problem-solving (PSM) capability development for the assigned area, securing proper communication with internal and external stakeholders.
You will have technical issue ownership in the market area and will be a very specialized individual contributor without direct reports.
The position is based in Buenos Aires or Santiago de Chile.
You may be required to travel 25% of your time regionally / globally.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As an Issue Resolution Manager, you will:

• Own the plan and the process to immediately contain complex issues (both Packaging & processing) and Accidents & Incidents by utilizing all available resources;
• Prevent expansion of issues by deploying available solutions or driving the creation of new solutions;
• Drive relevant forums to update stakeholders, participate when required;
• Secure structured and regular communication to stakeholders and customers during issue resolution progress;
• Lead collection and consolidation of high-quality, relevant documentation for proper closing of technical issues;
• Maintain a good understanding of the Accidents & Incidents (A/I) process, and support when needed;
• Participate in the review of Customer Experience Issue Resolution in the geography
• Create and share Lessons Learned and Best Practices in market area from analyzed Top Issues;

We believe you have

• Experience in Issue resolution is a must;
• Good technical understanding;
• At least 5 years of experience with complex equipment;
• Advanced knowledge in Problem Solving Methodology (PSM) is a must;
• Knowledge of root cause analysis;
• Experience in Project Management is a must;
• Fluency in English;
• Ability to work independently with diverse teams;
• Assertiveness to work calmly under pressure;
• Stakeholder management skills and a drive for results;

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .

This job posting expires on December 24, 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.