Technical Operations Engineer: Scale Reliability & Security

Profound; Buenos Aires; Presencial; ARS 193.498.451 - 253.036.437; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Benefits

Descripción de la vacante

Profound is hiring a Technical Operations Engineer to own the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems. You will work with Engineering and Operations to transform reactive IT support into proactive, automated systems that scale with our rapid growth.

This on-site role in NYC/SF/Boston/London/Buenos Aires offers a base salary range of $130,000 to $170,000 with equity and a comprehensive benefits package.

Formación

• 2+ years of experience in IT operations or technical support, preferably in high-growth SaaS or AI companies.
• Systems thinker who traces dependencies and asks why something broke, not just how to fix it.
• Strong incident management skills including triage, root-cause analysis, and pattern recognition.
• Experience with identity management, SSO, and access control.
• Clear communicator who can explain complex issues to engineers and non-technical stakeholders.
• Self-directed with good judgment to escalate when needed.
• Expert troubleshooting across Apple ecosystem, including Mosyle MDM.
• Advanced Google Workspace administration, including SAML/OIDC, lifecycle automation, and SCIM.
• Multi-cloud support with AWS as primary and familiarity with GCP/Azure.
• Network troubleshooting including DNS, VPNs, and routing.
• Scripting and automation using Python, TypeScript, or Bash.
• Infrastructure as code and configuration management experience.
• Strong technical judgment across software and hardware.
• Motivated to build operational foundations for a new category.
• Comfortable with autonomy as an early technical operations hire.

Responsabilidades

• Triage and resolve technical issues with a focus on automation and continuous improvement.
• Manage and troubleshoot macOS devices and development environments at scale.
• Trace root causes across complex, multi-system failures including Google Workspace, MDM, and AWS.
• Build runbooks, troubleshooting guides, and documentation to raise team capabilities.
• Identify patterns in recurring issues and implement systematic fixes.
• Analyze downstream impacts before changes and understand blast radius of IAM decisions.
• Lead projects addressing operational pain points like device provisioning and access control.
• Design self-service solutions that empower engineers to move faster.
• Translate technical issues for stakeholders across Engineering, People Ops, and Finance.
• Partner with security to implement and maintain compliance controls.
• Support rapid hiring by streamlining onboarding and provisioning processes.
• Mentor future IT team members on troubleshooting methodology and systems thinking.

Conocimientos

Incident management

MacOS devices

Okta identity

Single sign-on

SAML/OIDC

Google Workspace

AWS

GCP/Azure

Network troubleshooting

Python

TypeScript

Bash

Infrastructure as code

Automation scripting

Communication

Documentation

Self-directed

Mentoring

Herramientas

Mosyle

Descripción del empleo

Profound is hiring a Technical Operations Engineer to own the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems. You will work with Engineering and Operations to transform reactive IT support into proactive, automated systems that scale with our rapid growth.

This on-site role in NYC/SF/Boston/London/Buenos Aires offers a base salary range of $130,000 to $170,000 with equity and a comprehensive benefits package.