Technical Lead, Client-Facing & Team Mentor (Remote)

Octave; Quilmes; A distancia; ARS 139.086.000 - 185.448.000; Jornada completa

Descripción de la vacante

Octave is seeking an experienced Data Management Lead to independently manage end-to-end delivery of data management services for single or multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction.

In this role you provide leadership to the CDM team, oversee project planning, execution, and close-out; manage budgets and client communications; train junior staff; and serve as SME on data management processes, regulatory compliance, and continuous

Responsabilidades

• Serve as primary client contact for data management deliverables.
• Lead and mentor DM staff and DTLs across multiple studies.
• Oversee DM service delivery and ensure quality per DMP and contract.
• Manage project plans, timelines, budgets, and escalation of issues.
• Maintain and sign-off data management documents and processes.

Descripción del empleo

Mexico City, Mexico
Buenos Aires, Argentina
São Paulo, Brazil
Bogota, Colombia
Full time
R

Job Overview

• Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction.
• Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs.
• Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables.
• May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g., Subject Matter Expert (SME).
• Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.

Essential Functions

Client Management:

• Serve as primary point of contact for customer on data management deliverables.
• Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies.
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
• Maintain strong customer relationships.
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations.

Service Management:

• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
• Provide training and development on data management expertise to junior team members.
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders.
• Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects.
• Serve as the escalation point for unresolved data issues.
• Independently work with client data managers, vendors, internal team members for resolution.
• Ensure appropriate resources are assigned to meet project deliverables.
• Create and/or review and sign-off on all data management plan (DMP) documents.
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW.
• Implement proactive quality management plans across multiple projects/programs/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions.
• Continuously look for opportunities to improve service.
• Develop and work with team to implement plan to re-organize and drive change (possibly across a customer account).
• Ensure timely follow-up and resolution of compliance issues.
• Serve as Subject Matter Expert (SME).
• Provide leadership and expertise in a specific CDM task or technology.
• Serve as customer site lead for one or more customers.
• Train and mentor junior DTL staff in DM expertise.
• May coordinate the work of more junior DTL staff.
• Independently maintain internal tracking databases and systems.

Financial Management/Business Development Support:

• Independently manage SOW/budget.
• Review financial reports monthly and participate in project reviews as requested.
• Identify out of scope tasks and track change orders to completion.
• Participate in pricing discussions across customer account.
• Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing.
• Independently support RFP process (review RFP documents, pricing, attend bid defense).

Other:

• Independently bring process improvements and solutions to the CDM team/CDM department.
• Lead a focus team or global or local best practice team.
• Communicate lessons learned and/or present in CDM workshop(s).
• Manage the development and implementation of new technology or tool.
• Present at professional conferences and/or publish articles in professional journals.
• Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions.
• Perform other duties as directed by the functional manager.

Qualifications

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