Technical Field Support Specialist

A Igreja De Jesus Cristo Dos Santos Dos Últimos Dias; Ciudad de Mendoza; On-site; ARS 1,800,000 - 3,000,000; Full time

Job summary

WSP seeks a Software Asset Management Specialist to manage licensing across a large software portfolio and coordinate with IT, procurement, finance, and engineering teams globally. You will oversee licensing requests, renewals, and compliance to optimize costs and ensure accurate entitlements.

The role requires hands-on SAM experience, strong licensing knowledge, and the ability to navigate a high-volume environment while collaborating with regional and international stakeholders.

Qualifications

• Hands-on SAM experience with software licensing or ITAM.
• Knowledge of licensing models including node-locked, concurrent/floating, named-user, and cloud/SaaS.
• Experience managing a broad software portfolio across multiple publishers and licensing conditions.
• Experience with entitlements, renewals, license utilization, compliance, optimization or audits.
• Ability to manage high volumes, prioritize time-sensitive requirements and adapt quickly between publishers.
• Strong analytical skills and attention to licensing details.

Responsibilities

• Manage software licensing requests across the full lifecycle with accuracy and timeliness.
• Interpret licensing terms, metrics and entitlements across multiple publishers.
• Maintain accurate software asset and entitlement records including purchasing/licensing info.
• Coordinate renewals, reallocations and optimization activities.
• Support license compliance, audits and reporting; identify cost-saving opportunities.
• Collaborate with IT, Procurement, Finance, Engineering and vendors to resolve licensing needs.
• Prioritize competing requests in a high-volume environment and drive process improvements.

Skills

SAM responsibilities

Software licensing

IT Asset Management

Licensing models

Software portfolio

Entitlements & renewals

Licensing compliance

Analytical skills

English & Spanish

Education

Degree in IT/Engineering/Business

Tools

Snow

Flexera

ServiceNow SAM

Job description

Software Asset Management Specialist | Regional LAC Role

About the Role

Join WSP's global Software Asset Management team and contribute to the management of a large and complex software portfolio across Latin America and other international regions. We are looking for a Software Asset Management Specialist with hands-on experience in software licensing and the ability to operate effectively in a high-volume, multivendor environment. This role is part of Innovation & Technology - Infrastructure Technology & Operations and reports to the SAM Hub Leader. You will collaborate with IT, Procurement, Finance, Engineering teams, software publishers and regional/global stakeholders to support accurate licensing decisions, timely service delivery, compliance and software optimization. WSP manages a diverse software environment involving hundreds of publishers, different licensing models and frequently changing operational priorities. Success in this position requires technical licensing knowledge, strong attention to detail and the ability to move quickly between different requests and publisher requirements.

Your Impact

As Software Asset Management Specialist, you will:

• Manage software licensing requests across the full lifecycle, ensuring accurate and timely processing.
• Interpret licensing terms, metrics and entitlements across multiple publishers and licensing models.
• Maintain accurate software asset and entitlement records, including purchasing and licensing information.
• Coordinate renewals, assignments, reallocations and software optimization activities.
• Support license compliance, audits and reporting, identifying opportunities to improve software utilization and cost efficiency.
• Collaborate with IT, Procurement, Finance, Engineering teams and external vendors to resolve licensing needs and escalations.
• Manage competing priorities in a high-volume environment while contributing to continuous improvement of SAM processes.

What We Are Looking For

• Hands-on experience in Software Asset Management, software licensing, or IT Asset Management with significant SAM responsibilities.
• Strong understanding of software licensing models, including node-locked, concurrent/floating, named-user and cloud/SaaS licenses.
• Experience managing a broad software portfolio across multiple publishers and licensing conditions.
• Practical experience with entitlements, renewals, license utilization, compliance, optimization and/or software audits.
• Ability to manage high volumes, prioritize time-sensitive requirements and adapt quickly between different publishers and requests.
• Strong analytical skills, attention to detail and accuracy when interpreting licensing information.
• Advanced English and Spanish, with the ability to collaborate effectively with regional and global stakeholders.

Preferred Qualifications

• Experience in engineering, professional services or another environment with specialized technical software.
• Experience working in a global or regional organization.
• Exposure to SAM/ITAM platforms such as Snow, Flexera, ServiceNow SAM or equivalent solutions.
• Knowledge of ITIL-aligned processes and service-level management.
• Relevant ITIL, IAITAM, ServiceNow or similar certification is a plus.
• Degree in Information Technology, Business, Engineering or a related discipline.

Why Join WSP?

• Work with a large, diverse and technically complex software portfolio.
• Gain regional and global exposure within an international SAM function.
• Collaborate with IT, Engineering, Procurement, Finance and software publishers.
• Contribute directly to licensing accuracy, compliance, cost optimization and operational efficiency.
• Join a collaborative and evolving global technology environment where your expertise can make a visible impact.

If you have real Software Asset Management experience and enjoy solving complex licensing challenges across multiple publishers, we would like to hear from you.

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Title: Software Asset Management Specialist

Location: CHL-SANTIAGO

Other Locations: AR-M-Mendoza, BR-RJ-Rio de Janeiro, MX-MX-Ciudad de México, PE-LIM-Lima, BR-SP-São Paulo

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