Supv, Capability Center Operations

Assurant; Tandil; In loco; ARS 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Assurant is seeking a Customer Care Operations Supervisor in Argentina to lead a bilingual English team and coordinate with US-based clients. You will coach staff, monitor quality, and drive improvements across SLAs and productivity.

Responsibilities include presenting operational reports, managing escalations, and fostering a culture of service excellence. Advanced English is required, and strong Excel/reporting skills are expected.

Competenze

• 2+ years of experience leading Customer Service or contact center operations.
• Experience managing KPIs, SLAs, quality, and productivity.
• Advanced or bilingual English (C1/C2) is mandatory.
• Experience in insurance, mortgage servicing, or financial services preferred.

Mansioni

• Lead, coach, and develop a customer care team.
• Monitor KPIs related to quality, productivity, attendance, and SLAs.
• Manage performance, escalations, and operational issues.
• Identify root causes and implement improvement plans.
• Participate in meetings with U.S.-based clients and stakeholders.
• Prepare and present operational reports.

Conoscenze

Team Leadership

KPI Management

Analytical Skills

Excel

Advanced English

Descrizione del lavoro

Customer Care Operations Supervisor | Advanced English Required

Key responsibilities

• Lead, coach, and develop a customer care team.
• Monitor KPIs related to quality, productivity, attendance, and SLAs.
• Manage performance, escalations, and operational issues.
• Identify root causes and implement improvement plans.
• Participate in meetings with U.S.-based clients and stakeholders.
• Prepare and present operational reports.

Requirements

• 2+ years of experience leading Customer Service, Contact Center, BPO, Banking, or Insurance operations.
• Experience managing teams, KPIs, SLAs, quality, and productivity.
• Strong analytical, coaching, and communication skills.
• Excel and reporting knowledge.
• Advanced or bilingual English, C1/C2, is mandatory.

Experience in insurance, mortgage servicing, financial services, or shared services is preferred.

The interview process and daily interactions will be conducted in English.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.