Support Specialist

GBS Group; Buenos Aires; Presencial; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A customer service provider in Buenos Aires is seeking a Support Specialist to provide exceptional customer service and support. The role involves assisting clients with product inquiries and technical support, conducting follow-up calls, and maintaining detailed records. Ideal candidates should have strong communication and analytical skills, with bilingual proficiency in English and Spanish preferred. This position offers a starting salary of $600 per month.

Formación

• Strong sales skills with the ability to upsell products and services.
• Experience in outbound calling is preferred.
• Bilingual proficiency in English and Spanish is a plus.

Responsabilidades

• Assist clients with product inquiries, troubleshooting, and technical support.
• Conduct outbound calls to follow up on customer inquiries.
• Maintain accurate and detailed records of customer interactions.

Conocimientos

Strong sales skills

Experience in outbound calling

Bilingual proficiency in English and Spanish

Excellent phone etiquette

Strong analytical skills

Exceptional customer service skills

Multilingual abilities

Descripción del empleo

Job Overview

We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.

Responsibilities

• Assist clients with product inquiries, troubleshooting, and technical support
• Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with internal teams to elevate and resolve complex customer issues
• Stay up-to-date on product knowledge in order to effectively assist customers

Skills

• Strong sales skills with the ability to upsell products and services
• Experience in outbound calling is preferred
• Bilingual proficiency in English and Spanish is a plus
• Excellent phone etiquette with the ability to communicate clearly and professionally
• Strong analytical skills to identify and resolve customer issues
• Exceptional customer service skills with the ability to handle difficult situations
• Multilingual abilities are a bonus

Salary

From $600.00 per month