Strategic SaaS Customer Success Manager

Conexionhr; Buenos Aires; Presencial; ARS 100.689.000 - 136.650.000; Jornada completa

Descripción de la vacante

A fast-growing global software company is seeking a Customer Success Manager to act as a strategic partner for customers throughout their lifecycle. The role focuses on building strong relationships and driving customer adoption to achieve meaningful business results. Candidates must have at least 6 years in a customer-facing role, ideally within SaaS or account management. A strong communication skill and a customer-centric mindset are essential for this position, offering a great opportunity in Buenos Aires.

Formación

• 6+ years in a customer-facing role, ideally within SaaS Customer Success or Account Management.
• Experience working with supply chain, manufacturing, or retail customers.
• Proven skills in retention and strategic account management.

Responsabilidades

• Build strong consultative relationships with customers focused on strategic value.
• Value-sell products throughout the lifecycle to drive ROI.
• Manage a portfolio of key accounts driving retention and adoption.

Conocimientos

Customer relationship development

Account management

Retention strategies

Communication

Empathy

Problem-solving

Data analysis

Collaboration

Educación

Bachelor's degree or equivalent professional experience

Herramientas

Salesforce

ChurnZero

Gong

Descripción del empleo

A fast-growing global software company is seeking a Customer Success Manager to act as a strategic partner for customers throughout their lifecycle. The role focuses on building strong relationships and driving customer adoption to achieve meaningful business results. Candidates must have at least 6 years in a customer-facing role, ideally within SaaS or account management. A strong communication skill and a customer-centric mindset are essential for this position, offering a great opportunity in Buenos Aires.