Strategic Customer Success Manager (Hybrid Role)

Harness; Tandil; Híbrido; ARS 86.365.000 - 115.155.000; Jornada completa

Descripción de la vacante

A high-growth tech company in Tandil is seeking a Customer Success Manager to drive customer value and retention. This role requires managing the full customer lifecycle, from onboarding to renewal. The ideal candidate will have 5+ years in customer success within a SaaS environment and strong analytical and communication skills. This position offers a hybrid work model, allowing flexibility in work arrangements while delivering exceptional customer service.

Servicios

Flexible work arrangements

Opportunities for professional growth

Formación

• 5+ years in Customer Success, Technical Account Management, or Program Management in a SaaS environment.
• Strong track record of driving product adoption, retention, and account expansion in complex, technical environments.
• Experienced in building strong customer relationships at both executive and technical levels.

Responsabilidades

• Own the end-to-end customer journey from onboarding through adoption and renewal.
• Develop and execute customer success plans aligned with business objectives.
• Collaborate cross-functionally to influence product roadmaps based on customer feedback.

Conocimientos

Customer success management

Strategic planning

Analytical skills

Problem-solving

Communication skills

Educación

B.S. in Computer Science or related technical discipline

Herramientas

Salesforce

Gainsight

Jira

Descripción del empleo

A high-growth tech company in Tandil is seeking a Customer Success Manager to drive customer value and retention. This role requires managing the full customer lifecycle, from onboarding to renewal. The ideal candidate will have 5+ years in customer success within a SaaS environment and strong analytical and communication skills. This position offers a hybrid work model, allowing flexibility in work arrangements while delivering exceptional customer service.