Specialist, General Management

EY; Buenos Aires; Presencial; ARS 115.886.000 - 144.859.000; Jornada completa

Descripción de la vacante

A leading financial services firm is seeking an Associate Director for its Loan Operations division in Buenos Aires. The role involves supervising a dynamic team, overseeing onboarding processes, and engaging in projects to enhance operational efficiency. Candidates should have management experience, strong analytical skills, and excellent communication abilities in English. This position offers a unique opportunity to work in a fast-paced financial environment with exposure to technology and client services.

Formación

• Previous management experience in a direct team management situation.
• Goal-oriented and able to prioritize in a fast-paced environment.
• Exceptional communication skills in articulating complex information.

Responsabilidades

• Supervise a team responsible for onboarding and processing functions.
• Manage operational duties and provide support to clients.
• Lead projects to streamline processes across the division.

Conocimientos

Management experience

Fluent English

Customer service skills

Analytical abilities

Strong communication

Educación

Bachelor's Degree or equivalent work experience

Herramientas

Microsoft Word

Microsoft Excel

Salesforce

Power BI

Tableau

Descripción del empleo

The Role

Specialist, General Management: The ClearPar Loan Operations division is seeking an Associate Director with project management, technical integration, product liaison, and business intelligence skills located in Gurgaon, India, to lead one of our global Loan Operations Teams. ClearPar is the first fully operational provider of par and distressed loan closing and record‑keeping services for the syndicated loan market. Through a unique combination of experienced personnel and electronic processing, hardware, and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings.

Working hours: US Business Hours

Responsibilities

The Associate Director will supervise a dynamic team, responsible for all onboarding, data research, and processing functions on the Loan Operations Team which primarily supports ClearPar users and their system functionality needs. You will also be involved in projects to streamline processes across the division. In this position, you will gain exposure to an exciting financial market and interact daily with our clients at varying levels of seniority. This is an exciting opportunity to shape our next generation of team members as they learn about finance, banking, the syndicated loan market, and Software as a Service (SAAS) technology. As an Associate Director, you are expected to manage teams who support our clients and the business with operational duties and all trade support functions to ensure sufficient trade and syndicated facility data integrity. Responsibilities include accurately reviewing and maintaining asset and contract data, new deal creation, processing amendments, creating and modifying transfer docs, and primary delayed compensation syndication maintenance. You will lead team members as they provide onboarding support for new clients, their team members, and accounts to ensure a smooth and effective quality‑controlled onboarding process across multiple products. Your technical understanding of APIs, SFTP, Product Management, user interfaces, technical troubleshooting, and much more will be utilized in this role. Strict adherence to processing deadlines, quality‑controlled operational processes, and LSTA/LMA standards for processing and closure of primary and secondary par loan transactions and/or trades is required. You will be responsible for proactively identifying internal and external trade and system‑related issues and working seamlessly with internal partners and management on resolution plans and additional escalations. Your ability to capture and channel user feedback through proper communication and listening skills is imperative. You will partner with leaders, peers, product associates, sales, and relationship managers on required projects to serve our clients and facilitate continuous improvement of our products and services. You should be willing and able to cross‑train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.

What We’re Looking For

• Previous management experience in a direct team management and lateral management situation
• Positive, proactive attitude and ability to work well in teams
• Fluent English speaking, reading, and writing abilities
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
• Goal and action oriented, with ability to organize, multi‑task and prioritize in a fast‑paced environment
• Customer service experience from any field is a plus

Basic Qualifications

• Bachelor’s Degree or equivalent work experience
• Must be able to handle stressful customer situations with patience and poise
• Ability to organize and prioritize complex issues and projects to completion
• Ability to think laterally, provide proper issue analyses, and question current processes
• Eager to learn with strong analytical and problem‑solving abilities
• Proficient PC skills, especially in Microsoft Word, Excel, and experience with Salesforce is a plus
• Strong process improvement skills

Preferred Qualifications

• Finance, Economics, or related field preferred
• 5–8 years of work experience within the financial and/or syndicated loan industry
• Previous exposure managing global account management and operations teams
• Project management, automation, training, and product liaison experience
• Strong MS Office (Word, Excel, PowerPoint) skills
• Power BI and/or Tableau experience

Company Overview

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep, and insightful. We integrate financial and industry data, research and news.