Specialist, Client Services

Brainlabs; Buenos Aires; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A global market intelligence company in Buenos Aires is seeking a Specialist in Client Services to provide first-class customer support. You will collaborate with various business functions to ensure clients understand and utilize the Counterparty Manager product suite effectively. The ideal candidate has a Bachelor's degree and experience with Microsoft products. This role includes flexible work options and offers a range of benefits aimed at enhancing employee wellness and career development.

Servicios

Health care coverage

Generous time off

Access to learning resources

Competitive pay and retirement planning

Family friendly benefits

Formación

• Ability to work independently while still interacting within an integrated team structure.
• Client Support experience is a plus.
• Personal initiative and ability to prioritize and multi-task efficiently.

Responsabilidades

• Ensure customers receive first-class service consistent with the company's expectations.
• Speak with customers about the Counterparty Manager product suite.
• Provide daily support for all clients, including managing bugs and enhancements.
• Coordinate with various internal functions to resolve client queries.

Conocimientos

Microsoft Suite of products (Excel, Word, Outlook)

Strong analytical skills

Interpersonal skills

Ability to prioritize and multi-task

Listening skills

Educación

Bachelor’s degree

Descripción del empleo

Specialist, Client Services

Buenos Aires, Argentina – Operations Group – Job ID: 314282

About The Role

The Team: As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.

Responsibilities

• Ensure customers of Counterparty Manager receive first‑class service consistent with S&P Global’s expectations.
• Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager.
• Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system.
• Provide front‑line daily support for all clients including capture of bugs and enhancements.
• Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.

Qualifications

Basic Required Qualifications

• Ability to work independently while still interacting within an integrated team structure.
• Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.).
• Personal initiative and ability to prioritize and multi‑task efficiently and effectively.
• Bachelor’s degree (Client Support experience a plus).
• Ability to work a hybrid schedule out of the Dallas office (Flexible 2 days a week in the office).

Additional Preferred Qualifications

• Great listening skills and responses.
• Organized and diligent.
• Strong analytical and interpersonal skills.
• Knowledge of additional foreign languages a plus.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For

Our Purpose: Progress is not a self‑starter. It requires a catalyst to be set in motion. Information, imagination, people, technology – the right combination can unlock possibility and change the world.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.