Spanish Technical Field Support Specialist

Yo Ai Labs; Quilmes; On-site; ARS 1,339,000 - 1,786,000; Full time

Job summary

Yo Ai Labs' Account Support Executive is based in Argentina and will support North America–based accounts from our Colegiales offices. This on-site role requires three days a week in the office and involves guiding clients through the VDR platform, resolving queries, and providing training and support for key workflows.

You will deliver first-line technical and operational assistance, maintain professional client relationships, and manage multiple engagements with accuracy and speed in a

Qualifications

• Strong communication skills.
• Attention to detail.
• Ability to handle multiple client requests in a fast-paced B2B environment.
• Good technical aptitude.

Responsibilities

• Interact with clients by phone or email to advise on workflow and VDR processes.
• Provide first-line technical and operational support to clients and users across the VDR platform.
• Nurture relationships with clients.
• Anticipate and manage clients' needs effectively.
• Act as main point of contact for multiple engagements.
• Help users navigate the VDR platform and provide training.

Skills

Communication skills

Attention to detail

Technical aptitude

VDR platform

Tools

VDR platform

Job description

Account Support Executive Legal field ()

The Account Support Executive is responsible for providing high-quality technical and operational support to clients and users. This role will support accounts based in North America.

The Account Support Executive helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

On-site position (3 days a week mandatory attendance, from our offices in Colegiales)

Your Responsibilities

Account Support & Communication

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and