Service Management Engineer - ITIL & ServiceNow Automation

Syneos Health, Inc.; Buenos Aires; Presencial; ARS 86.914.000 - 130.373.000; Jornada completa

Descripción de la vacante

A leading biopharmaceutical solutions organization is seeking a Service Management Specialist in Buenos Aires to drive IT service management practices. The candidate should have strong experience in incident, problem, and change management, ensuring SLAs are met and promoting continuous improvement. Responsibilities include developing reports and leading analytical efforts to enhance ITSM processes. A focus on automation, ServiceNow expertise, and collaboration with cross-functional teams are essential for this role.

Servicios

Career development opportunities

Engaged line management

Total rewards program

Formación

• Strong operational discipline, analytical thinking, and a passion for process improvement.
• Experience with ITIL-based processes and managing IT service operations.
• Expertise in ServiceNow reporting, dashboards, and analytics.

Responsabilidades

• Ensure all incidents are resolved in line with SLAs.
• Lead root cause analysis and corrective actions for issues.
• Coordinate Change Advisory Board meetings and maintain CMDB integrity.
• Develop reports to measure ITSM process health.

Descripción del empleo

A leading biopharmaceutical solutions organization is seeking a Service Management Specialist in Buenos Aires to drive IT service management practices. The candidate should have strong experience in incident, problem, and change management, ensuring SLAs are met and promoting continuous improvement. Responsibilities include developing reports and leading analytical efforts to enhance ITSM processes. A focus on automation, ServiceNow expertise, and collaboration with cross-functional teams are essential for this role.