Senior Product Manager – Ai Content Evaluation (Remote)

CVS Health; Quilmes; Hybrid; ARS 2,400,000 - 4,200,000; Full time

Job summary

SAP in Buenos Aires is seeking a CFA Agentic AI Product Manager for People & Organization Growth. You will own AI-driven HR initiatives, bridging HR business processes with CPIT engineering and AI incubation efforts.

You will translate business needs into actionable user stories, define acceptance criteria, and monitor KPIs. The role emphasizes governance, ethics, data privacy, and cross-team collaboration for enterprise-scale impact.

Qualifications

• 5+ years of Business consulting or product ownership experience.
• Hands-on exposure to AI/ML products and automation.
• Experience with HR tech and SuccessFactors modules.

Responsibilities

• Own AI-driven HR and agentic AI initiatives for People & Culture.
• Translate business needs into user stories and acceptance tests.
• Define KPIs and track ROI for AI initiatives.
• Coordinate across CPIT AI Incubation and SuccessFactors teams.
• Lead change management and user adoption efforts.

Skills

Product Owner

AI products

SuccessFactors

Stakeholder mgmt

Education

Advanced degree in Business/CS/DS

MBA or related field

Tools

LLMs

RAG

Gen AI tech

Job description

CFA Agentic AI Product Manager - People Solutions, People & Organization Growth

CFA Agentic AI Product Manager – People Solutions, People & Organization Growth
+ Team Links: Engineering
+ Location Links: Buenos Aires
+ Work Pattern: Hybrid - Contract Type: Full-time - Reference: REF2517I
The Role
Job Description Where you belong You will be the Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C) area, acting as the primary bridge between P&C (Human Resources) business process experts and engineers in CPIT AI Incubation team. You would join the People & Organization Growth team – the team tasked with internal implementation of Performance & Goals, Career and Talent Development, Learning, and Skills topics and Workforce Transformation topics. You would coordinate across internal teams to ensure alignment of AI roadmap and other initiatives driven by People & Organization Growth within People Solutions. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.
+ Run discovery with P&C business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.
+ Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.
+ Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.
+ Coordinate cross-functional delivery in collaboration with P&C business, CPIT AI Incubation team and SuccessFactors product teams.
+ Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.
+ Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.
+ Orchestrate user adoption, training and change management activities with P&C change teams and operations owners.
+ Present product status, risks and roadmap to P&C management and cross-functional stakeholders.
+ Present success stories internally and externally under the umbrella SAP runs SAP
Core responsibilities / expectations
+ Drive business process transformation using agentic AI for People & Org Growth processes and board-level scenarios. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.
+ In case of CPIT developments facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.
+ Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.
+ Plan and execute pilots, beta releases; partner across teams to ensure monitoring, observability and incident response.
+ Ensure robust fallback behavior and human oversight for high-risk workflows.
+ Provide functional domain specific data and process insights for engineering team
+ Coordinate system configuration and definition of customizing activities
+ Support creation and maintenance of product documentation, playbooks, onboarding materials and stakeholder communications.
+ Lead business change, user adoption of use cases, and plan rollout including communication
+ Measure business value realization and usage (incl. telemetry)
+ Contribute to identifying follow-up use cases and improvements
Preferred experience and skills
+ Proven Product Owner experience delivering digital/AI products (3-7+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.
+ Expert consulting skills in SuccessFactors. Practical knowledge of LLMs, knowledge of retrieval-augmented generation (RAG), chaining and orchestration patterns, and tool-enabled agents.
+ Great communicator - able to convey technical trade-offs and business impact to leadership.
+ Experience with large HR systems, especially SuccessFactors. Knowledge of HR data and workflow patterns.
+ Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.
+ Robust stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.
+ Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.
+ Change management and organizational adoption experience for AI-enabled workflows is a solid plus.
Minimum qualifications
+ 5+ years of Business consulting experience
+ Configuration experience and Certifications with any of the following SuccessFactors modules: Performance & Goals, Learning, Career Talent Development, Succession, or Talent Intelligence Hub and Growth Portfolio
+ 3+ years' experience in product management or product ownership; at least some hands-on exposure to AI/ML products, intelligent automation, or SuccessFactors modules.
+ Advanced degree in Business, Computer Science, Data Science, Human-Computer Interaction, or related field - or equivalent experience.
+ Track record of implementing AI-assisted or automation solutions and fostering user adoption.
Why this role matters
You will help define how agentic AI improves HR experience and operational efficiency at scale. By acting as the link between business strategy and engineering delivery, you will ensure AI investments deliver measurable value while respecting enterprise controls, privacy and ethics.
Location: Buenos Aires, Argentina
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: (email protected) .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.

The Technology Assurance, Risk, and Policy (TARP) function within Information Security strives to create and promote a holistic Governance, Risk, and Compliance (GRC) program by creating a robust, resilient, and proactive governance framework, supported by a strategic risk management approach and stringent compliance structures. It aims to integrate and align its GRC initiatives in line with the global firm's objectives and emerging threats within the cybersecurity landscape.

Furthermore, the Policy, Risk, and Controls (PRC) Enablement & Awareness team aims to establish policies and procedures that reflect the value we place on safeguarding our digital environment, while ensuring that these policies are effectively communicated and enforced across all levels of the organization. The PRC Methodology Program is part of the Global Information Security Policy & Methodology team within PRC Enablement & Awareness and supports the GRC program and its tooling by integrating and aligning the IT PRC Framework operating model to ensure that policies, standards, processes, risks, and controls remain consistent with the principles and data structure of the core GRC platform.

Your key responsibilities

The PRC Methodology Specialist will administer and enhance the IT PRC Framework, which underpins the Policy and Risk Management Programs through the structured integration of IT risk domains, risk categories, processes, control objectives, common controls, IS documents, and authoritative sources derived from industry standards, control frameworks, and regulatory mandates. The PRC Methodology Specialist will partner closely with the Global Methodology Program Lead to advance the Methodology Program's service offerings, strategy, goals, and objectives, including those related to IT Risk Management and associated methodologies. The Specialist will serve as a key contributor to the implementation, maintenance, and evolution of the PRC Framework operating model while facilitating its adoption and integration across relevant team and organizational projects, programs, and emerging initiatives.

Key responsibilities include:

• Serve as a subject matter expert in IT risk management, governance, compliance, and control frameworks, leveraging practical experience and applied knowledge to promote consistency in the interpretation, application, and adoption of the IT PRC Framework and related methodologies.
• Lead the continuous improvement of the IT PRC Framework operating model through research into industry trends, emerging risks, and regulatory changes, and the integration of best practices into methodology enhancements.
• Identify and recommend process improvements, innovative practices, and operational efficiencies that enhance the effectiveness and scalability of the Methodology Program, while developing and maintaining related documentation, processes, procedures, and program artifacts throughout their lifecycles.
• Develop and refine cross-mappings of PRC common controls against Information Security policies and standards and applicable regulatory and industry requirements to establish a consistent mapping model, strengthen traceability and control coverage, and provide visibility into the organization’s security and compliance posture.
• Partner with Risk, Control, Compliance, and Assessment teams to support control gap assessments and methodology-related initiatives, strengthen control coverage, and drive alignment among risks, controls, and regulatory requirements.
• Support the integration, adoption, and effective use of GRC technologies and tools, including the Unified Compliance tool, to strengthen assessment activities, control alignment, and risk management processes.
• Help facilitate stakeholder engagement and cross-functional working sessions to influence methodology adoption, reinforce consistent risk and control practices, and advance strategic program objectives.
• Help promote a culture of risk awareness by supporting the Information Security & Awareness team’s risk-focused promotional campaigns and expanding organizational understanding of risk responsibilities and expectations.

Skills and attributes for success

• Demonstrated knowledge of Information Security principles, IT risk management practices, and GRC methodologies and frameworks.
• Strong analytical judgment, critical thinking, and problem-solving skills.
• Excellent interpersonal and communication skills, including the ability to convey complex concepts to diverse audiences.
• Ability to build collaborative partnerships and work effectively across cross-functional teams and organizational levels.
• Strong organizational skills with the ability to manage multiple priorities, adapt to shifting demands, and perform effectively in ambiguous environments.
• Ability to leverage automation and technology solutions to improve efficiency, streamline processes, and enhance repeatable activities.
• Proven aptitude for learning and applying new technologies, tools, and methodologies.

To qualify for the role you must have

• 3 - 5 years of progressive experience in Information Technology, Information Security, Security Compliance, IT Audit, or related disciplines.
• Advanced degree in Computer Science, Information Security, Risk Management, or a related field, or equivalent work experience.
• Demonstrated knowledge of GRC principles and their application within technology, information security, and risk management environments, along with familiarity with Archer or comparable GRC platforms and tools.
• Working knowledge and practical experience with industry standards and control frameworks, including but not limited to ISO, NIST, COBIT, PCI DSS, CPA, and the Unified Compliance Framework, as well as regulatory requirements such as GDPR, DORA, CRA, and SOX.
• Experience applying risk and control concepts to evaluate control effectiveness, support methodology development, and recommend process or control improvements.
• Ability to interpret and apply regulatory, policy, control, and framework requirements within business and technology environments.
• Experience working effectively within global, cross-functional, and virtual teams.
• Strong English language skills, including excellent written, verbal, presentation, and interpersonal communication abilities.

Ideally, you’ll also have

• Experience supporting methodology, governance, policy, or control framework initiatives.
• Experience working within highly regulated or compliance-driven environments.
• Experience in communicating to all levels of management, clients, and vendors.
• Ability to appropriately balance internal functional needs with business impact and benefit.
• Experience developing and delivering executive-level presentations and briefings.
• Knowledge of policy governance activities, including the development, review, approval, publication, and lifecycle management of policies and standards.
• Skilled in Microsoft Office and M365 products; primarily Word, Excel, PowerPoint, SharePoint, PowerApps, Power BI and Generative AI technologies.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.