Senior Inriver Pim Engineer | Remote & Flexible Hours

Agileengine, Llc.; Buenos Aires; Hybrid; ARS 181,747,000 - 242,329,000; Full time

Job summary

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. You will drive high‑level customer service for enterprise clients and coordinate across engineering, operations and executives.

Strong communication and leadership are essential. The role requires a BS degree in a technical field and 4+ years of leadership in product support, with a focus on security platforms, SaaS and cloud services.

Qualifications

• BS Degree in a technical curriculum or equivalent.
• 4+ years' experience leading a product support team.
• Proven track record of managing top talent and fostering growth.
• Strong communication skills with internal and external stakeholders.
• Knowledge of security platforms, email protection, cloud services, SaaS.

Responsibilities

• Collaborate with cross‑functional teams to deliver an exceptional customer experience.
• Hire, onboard, coach and develop product support engineers.
• Drive customer escalations to resolution and engage with customers directly.
• Manage the case queue health and phone coverage; ensure process discipline.

Skills

Leadership

Customer support

Communication

Security knowledge

SaaS

CRM

Education

BS Degree in technical field

Tools

CRM systems

Job description

Cordoba, Argentina
Full time
R14535

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role and the Team: Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.

Your day‑to‑day

• Work collaboratively with cross‑functional teams to ensure an exceptional customer experience
• Hire, on‑board, coach and develop the best product support engineers in the industry
• Drive customer escalations to resolution by leading and engaging with customers directly.
• Manage the overall health of the case queue and phone coverage
• Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.

What you bring to the team

• BS Degree in a technical curriculum or equivalent.
• 4+ years' experience successfully leading a product support team
• Proven track record of managing top talent and fostering their growth
• A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
• Ability to self‑direct, multi‑task and prioritize job requirements
• Strong knowledge of customer relationship management
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
• Candidates should be flexible working evening and weekend shifts

Why Proofpoint Protecting people is at the heart of our award‑winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer‑focused and a driven‑to‑win organization with leading‑edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture‑add', and we strongly encourage people from all walks of life to apply.
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.