Senior Genesys Cloud Engineer - Remote, Global Impact

Atmosera; Partido de Quilmes; A distancia; ARS 182.771.000 - 274.156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

A selection of exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Senior Cloud/DevOps Engineer to operate and improve cloud infrastructure behind an enterprise data platform in a regulated healthcare environment.

You will own the Cloud/DevOps service tower during LatAm hours, oversee AWS/EKS workloads, and lead incident response with strong automation and IaC practices. Fluency in English and regulatory familiarity are essential.

Formación

• 5+ years in Cloud Engineering, DevOps or SRE.
• Hands-on AWS in production, EKS & Kubernetes.
• Experience with Argo Workflows or similar.
• Terraform and IaC with source control.
• CI/CD pipelines, release processes, observability tools.
• Strong English communication; client-facing ability.
• Ability to lead incident resolution and root-cause analysis.

Responsabilidades

• Own Cloud/DevOps service tower for LatAm window, handle ops and escalations.
• Maintain AWS infra incl. EKS, S3, EventBridge, Lambda, API Gateway.
• Administer Kubernetes workloads and Argo Workflows; ensure reliability.
• Define IaC standards; manage CI/CD, releases, and environments.
• Improve observability; link alerts to runbooks and evidence.
• Refine alert routing and incident response; conduct post-incident reviews.
• Implement auto-remediation and automation of repetitive work.
• Track metrics like availability, SLA, and deployment outcomes.
• Ensure HIPAA/GDPR/FDA control compliance and auditability.
• Mentor engineers; support on-call rotation and knowledge transfer.

Conocimientos

5+ years experience

AWS EKS

Kubernetes

Argo Workflows

Terraform

CI/CD pipelines

Monitoring/logging

Python/Shell scripting

English communication

Herramientas

Argo Workflows

Kubernetes

AWS

Terraform

Splunk

PagerDuty

Opsgenie

Descripción del empleo

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas such as application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment.

The mandatory requirements are 5+ years of experience in Cloud Engineering, DevOps, or Site Reliability Engineering, advanced hands-on experience with AWS EKS and Kubernetes, experience administering and troubleshooting Argo Workflows, and strong English communication skills.

MUST HAVES

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS , including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation.

NICE TO HAVES

• Experience supporting data-platform infrastructure involving Snowflake, dbt, Fivetran, HVR, Tableau Cloud, or custom ingestion pipelines.
• Familiarity with data-specific observability platforms such as SYNQ.
• Experience modernizing or migrating legacy orchestration and ingestion solutions such as Boomi or AWS Data Pipeline.
• Experience with service-management and change-control tools such as Freshservice and Jira.
• Experience operating in healthcare, life sciences, financial services, or another regulated environment.
• Familiarity with HIPAA, GDPR, FDA-related controls, least-privilege access, separation of duties, and audit-ready operational practices.

WHAT YOU WILL DO

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data-specific observability platforms.
• Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment.
• Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge-transfer materials.
• Mentor Middle-level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team.
• Participate in the Cloud / DevOps on-call rotation for critical incidents outside staffed service hours.

PERKS AND BENEFITS

• Professional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation : We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects : Join projects with modern solutions development and top-tier clients.
• Flextime : Flexible schedule with remote and office options.