Senior Digital Analyst

Jobtailor; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking an experienced Product Manager / Business Analyst to refine backlog, translate objectives into user stories and manage agile processes across LATAM markets.

You will collaborate with cross-functional teams, define KPIs, map end-to-end processes and drive digital solutions from Salesforce to e-procurement platforms while measuring value and impact.

Formación

• Bachelor’s degree in a relevant field.
• Native or fluent Spanish and fluent English.
• 4+ years of experience in Product Management, Business Analysis, Digital Transformation or related roles.
• Strong experience translating business requirements into user stories and functional specs.
• Experience in Agile environments (Scrum/Kanban/SAFe).
• Understanding of Lead-to-Order, Quote-to-Cash, Customer Service and Supply Chain processes.
• Collaborates with cross-functional teams and external vendors.

Responsabilidades

• Continuously refine and manage the product backlog for one or more digital products.
• Translate objectives into user stories, epics, acceptance criteria and requirements.
• Support prioritization based on business value, customer impact and feasibility.
• Facilitate discovery activities and workshops across LATAM markets.
• Map and document end-to-end business processes and identify inefficiencies.
• Partner with Commercial, Marketing, Customer Service, Operations, Finance and IT teams to define digital solutions.
• Collaborate with Product Owners, UX Designers, Data Analysts and Engineering to ensure testable requirements.
• Support design and implementation of customer-facing and operational digital solutions (Salesforce, e-procurement, portals, workflow, AI).
• Contribute to business cases with value estimation and success metrics.
• Define KPIs and adoption metrics with Data and Analytics teams.
• Participate in Agile ceremonies and cross-country change management.
• Prepare executive-ready materials and portfolio updates.

Conocimientos

Product Management

Business Analysis

Agile Methodologies

Salesforce Experience

Digital Transformation

Process Mapping

Stakeholder Management

KPI Definition

User Story Development

CRM Platforms

Educación

Bachelor’s degree

Herramientas

Salesforce

CRM Platforms

E-Commerce Solutions

Workflow Automation

Descripción del empleo

• Continuously refine and manage the product backlog for one or more digital products and initiatives
• Translate business objectives, customer needs and operational challenges into user stories, epics, acceptance criteria and functional requirements
• Support prioritization based on business value, customer impact, strategic alignment and technical feasibility
• Facilitate discovery activities, workshops and process assessments to identify digital, automation and AI opportunities across LATAM markets
• Map and document end-to-end business processes, identifying inefficiencies, bottlenecks and value creation opportunities
• Partner with Commercial, Marketing, Customer Service, Operations, Finance, Supply Chain and IT teams to define scalable digital solutions
• Collaborate with Product Owners, UX Designers, Data Analysts and Engineering teams to ensure actionable, testable requirements aligned with UX standards
• Support design and implementation of customer-facing and operational digital solutions, including B2B/B2C portals, Salesforce capabilities, e-procurement platforms, workflow automation and AI-enabled products
• Contribute to business cases through value estimation, benefits tracking and success metrics definition
• Define KPIs, adoption metrics and performance indicators with Data and Analytics teams
• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews and retrospectives
• Support testing, validation and change management activities across countries and functions
• Prepare executive-ready materials, project updates and portfolio insights for leadership and steering committees
• Maintain documentation of requirements, processes, decisions and dependencies using approved collaboration tools

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Computer Science or related field
• Native or fluent Spanish
• Fluent English
• 4+ years of experience in Product Management, Business Analysis, Digital Transformation, Process Improvement or related roles
• Strong experience translating business requirements into user stories, process flows, functional specifications and solution designs
• Experience working in Agile environments such as Scrum, Kanban or SAFe
• Strong understanding of Lead-to-Order, Quote-to-Cash, Customer Service and Supply Chain processes
• Experience collaborating with cross-functional teams across business, technology and external vendors
• Ability to evaluate opportunities based on business value, customer impact and operational efficiency
• Excellent communication and stakeholder management skills, bridging business and technology audiences
• Experience with Salesforce, CRM platforms, customer portals, e-commerce, self-service and workflow solutions
• Exposure to AI, automation and advanced analytics initiatives, including Generative AI use cases, highly desirable
• Experience working in multicultural and regional environments preferred

Core Competencies

Demonstrates expertise in Product Management and Business Analysis, with a strong focus on translating business objectives into actionable user stories and functional requirements. Proficient in Agile methodologies and collaboration with cross-functional teams to drive digital transformation and process improvement.

Highest-signal resume keywords

• Product Management
• Agile Methodologies
• Business Analysis
• Salesforce Experience
• Digital Transformation

ATS Optimization Keywords

Hard Skills

• User Story Development
• Process Mapping
• Functional Specifications
• KPI Definition
• Value Estimation
• Acceptance Criteria
• Process Improvement
• Workflow Automation
• AI Exposure
• B2B/B2C Solutions

Soft Skills

• Excellent Communication
• Stakeholder Management

Industry Keywords

• Lead-to-Order
• Quote-to-Cash
• Customer Service Processes
• Supply Chain Processes
• Digital Solutions

Tools & Technologies

• Salesforce
• CRM Platforms
• E-Commerce Solutions
• Self-Service Portals
• Collaboration Tools