Senior Customer Service Management

BR2324 GE Vernova Global Services GmbH Del Peru; Comisión de Fomento de Perú; Híbrido; ARS 181.094.000 - 271.641.000; Jornada completa

Descripción de la vacante

GE Vernova Peru is seeking a senior leader to oversee Gas Power Services projects for the Peruvian region. You will act as the primary customer contact, manage service activities, and coordinate resources and logistics for on-site maintenance and refurbishment of products.

The role requires 10 years in customer-facing roles and project management, fluent English and Spanish, and strong leadership and stakeholder management.

Formación

• Bachelor’s degree in engineering or business.
• Minimum of 10 years of experience in customer-facing roles and project management, preferably on services activities.
• Strong leadership, financial and commercial skills.
• Experience presenting and managing stakeholder teams.
• Demonstrated communication & organizational skills.
• Solid experience managing several stakeholders, including 3rd parties service providers, and functional roles.
• Knowledge on Power Generation market.
• Extensive experience managing execution of projects/contracts.
• Fluent English and Spanish.

Responsabilidades

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area.
• Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
• Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience.
• May lead small projects with moderate risks and resource requirements.
• Explains difficult or sensitive information; works to build consensus.
• Developing persuasion skills required to influence others on topics within field.

Conocimientos

Stakeholder management

Project management

Leadership

Communication

Financial acumen

Power Generation market knowledge

Bilingual English/Spanish

Educación

Bachelor's degree in engineering or business

Descripción del empleo

This position covers the full management for execution of Gas Power Services activities related to contractual and transactional projects in Peru. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description Roles and Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree in engineering or business
• Minimum of 10 years of experience in Customer face roles, Project management, preferably on Services activities
• Strong leadership, financial and commercial skills
• Experience presenting and managing stakeholder teams
• Demonstrated communication & organizational skills
• Solid experience on managing several stakeholders, including 3rd parties service providers, and functional roles
• Knowledge on Power Generation market
• Extensive experience managing execution of projects/contracts
• Fluent English and Spanish

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills

Additional Information

• Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com