Security Operations Support Specialist (L2)

Betby; Quilmes; Remote; ARS 92,666,000 - 138,998,000; Full time

Job summary

World Tech Recruiting in Buenos Aires is hiring a Technical Support Specialist for SaaS environments. This remote role focuses on deep technical support, live production databases, and cross-functional collaboration with engineering.

You will work along-side production systems, perform SQL-based diagnostics, and engage clients to explain complex issues while expanding your exposure to Azure, .NET, and related technologies.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills for queries and troubleshooting with live data.
• Experience supporting production web-based applications.
• Ability to troubleshoot across database, application, and network layers.
• Comfortable working with remote servers/environments (RDP).
• Strong English communication skills interacting with clients.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and resolve performance bottlenecks.
• Monitor production environments and prevent issues before escalation.
• Collaborate with clients and engineering to explain problems and resolve complex cases.
• Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

SQL

SaaS support

Web apps troubleshooting

English communication

Remote server management

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

Job Description

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Investigate a system issue using SQL queries
• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they escalate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Cloud: Azure
• Database: SQL Server
• Backend: .NET
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable)
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web-based applications in production
• Ability to troubleshoot across multiple layers (database, application, network)
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

• French and/or Spanish language skills
• Experience with Microsoft stack (.NET, IIS, Azure)
• Exposure to L2/L3 or production support environments
• Familiarity with SSO (SAML/OAuth)
• Experience working in distributed, remote teams

Benefits

If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.