Sea Logistics Customer Care Specialist

Andela; Buenos Aires; Presencial; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Sea Logistics Customer Care Specialist to support customer onboarding and satisfaction while managing key accounts. This role requires knowledge in Sea Logistics and International Trade along with advanced English skills. You will improve customer experiences, handle complaints, and collaborate with various teams to enhance service delivery. Enjoy a competitive compensation package and opportunities for career advancement within a global leader in logistics.

Servicios

Competitive compensation

Tuition reimbursements

Employee discounts

Excellent training programs

Formación

• Degree in International Trade or related field is essential.
• Experience in Sea Logistics is required.
• Strong command of English is a must.

Responsabilidades

• Support customer onboarding and requirements transfer into systems.
• Monitor customer satisfaction and drive improvements.
• Manage and resolve customer complaints efficiently.
• Collaborate with Finance on adjusting credit limits.

Conocimientos

Advanced English skills

Sea Logistics experience

International Trade experience

Educación

International Trade University Degree or alike

Descripción del empleo

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

The Sea Logistics Customer Care Specialist, Key Accounts plays a key role in assisting the development and retention of Customer, interfacing with the national key account manager and business unit, ensuring that the account strategy is being supported in the country/branch. By promoting and monitoring the highest level of Customer Satisfaction, current products, services and visibility solutions, Sea Logistics Customer Care Specialist, Key Accounts can play a major role in ensuring customer retention and brick walling in KN. The Sea Logistics Customer Care Specialist, Key Accounts also promotes continuous improvement within the managed accounts.

Your Responsibilities

• Support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• Qualify + enter customer orders into the operational execution process.
• Collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• Monitor Customer Satisfaction and improve the performance on national level via NPS.
• SOP Management & Monitoring compliance at country/branch level.
• Implement new business for the assigned accounts.
• Trigger, Monitor and present Reporting & KPIs according to Scope of Work (SOW) agreed between KN and customer.
• Monitor and address the Data Quality issues to ensure automation of all reports for all business in place.
• Lead internal + external MBR’s & QBR’s & YBR's.
• Manage customer complaints efficiently escalating to the Stakeholders at National/Regional/Global team.
• Coaching & Industry Knowledge sharing with country Customer Service Personnel.
• Follow up with business units (BU) the customer's claims to be responded within time frame agreed and reported on MBR/QBR/YBR.
• Administer Regional and Global Operational Key Account manager's requests and act as the focal point within the country/BU.
• Working closely with National Key Account Managers to assist in identifying cross/ upselling opportunities.
• Support Financial Department on Days Sales Outstanding (DSO) control by identifying root causes.
• Consolidate each country information.

Your Skills and Experiences

• International Trade University Degree or alike.
• Sea Logistics experience.
• International Trade experience.
• Advanced English skills.

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.