Remote Voip & It Ops Support Engineer

Interlaced; Buenos Aires; Remote; ARS 108,394,000 - 154,849,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Always on recognition for your.Contr

Job summary

Proofpoint is seeking a Senior DevOps Engineer to lead the design, development, and scaling of our cloud infrastructure with a strong emphasis on automation, security, and operational excellence. You will architect, implement, and manage robust cloud infrastructure leveraging AWS and Azure, and build Kubernetes-based applications with custom operators.

You will drive scalable CI/CD pipelines, collaborate across teams, and mentor engineers while participating in on-call rotations to ensure

Qualifications

• 5+ years in DevOps, SRE, or cloud infrastructure roles.
• Experience with cloud platforms (AWS/Azure).
• Strong containerization/orchestration experience with Docker and Kubernetes.
• Scripting knowledge (Python, Go, Bash).

Responsibilities

• Architect and manage cloud infrastructure with AWS/Azure.
• Design and build Kubernetes-based infrastructure and operators.
• Develop and maintain scalable CI/CD pipelines.
• Collaborate with development and operations teams for reliability.
• Automate provisioning with IaC tools (Terraform, CloudFormation).
• Implement monitoring, logging, and alerting for system health.
• Mentor junior engineers and contribute to DevOps culture.

Skills

DevOps

Cloud infrastructure

Linux

SRE

Troubleshooting

Tools

Docker

Kubernetes

Terraform

CloudFormation

Jenkins/CI tools

GitLab CI/CD

CircleCI/Harness

Job description

Cordoba, Argentina
Full time
R14755

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Corporate Overview

In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we're just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you're helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.

About the Product Support Team

At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.

#LifeAtProofpoint as a Product Support Engineer

An experienced professional with strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve technical issues of moderate complexity in Proofpoint's products. You will interact directly with our enterprise customers to deliver "white glove service" on each and every interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems and documenting technical solutions and product information in the knowledge base. This is an advanced support group, owning and resolving some moderate to complex issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required. You will work as a team with our Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint. Receives little instruction on day to day work.

Responsibilities Include

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
• Create and send out alerts and other customer communications as necessary
• Publish Knowledge Base articles for internal and customer use
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
• Lead by example technically, professionally, and in dedication

Requirements

• 4+ years experience in a Technical Support role
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments
• Advanced use of grep, regex, log scraping in command line, etc
• Fully experienced with email system debugging
• Fully experienced using remote hosting tools for customer troubleshooting sessions
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus
• With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Argentina - Remote
Full time
R14505

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Position Overview

Proofpoint is seeking a Senior DevOps Engineer to lead the design, development, and scaling of our cloud infrastructure with a strong emphasis on automation, security, and operational excellence.
In this role, you'll be a key contributor throughout the entire software development lifecycle, driving initiatives that improve system reliability, scalability, and developer productivity. You will thrive in a fast-paced, evolving environment where adaptability and collaboration are critical.

Key Responsibilities

• Architect, implement, and manage robust cloud infrastructure leveraging AWS and Azure, following industry best practices.
• Design and build Kubernetes-based infrastructure and applications, including the development of custom operators to manage complex workloads and Helm applications to deploy our services.
• Develop and maintain scalable CI/CD pipelines to automate build, testing, and deployment processes.
• Partner closely with development and operations teams to ensure applications are performant, scalable, and reliable in production environments.
• Automate infrastructure provisioning and configuration using Infrastructure-as-Code tools and configuration management systems.
• Implement proactive monitoring, logging, and alerting solutions to maintain system health and quickly resolve issues.
• Troubleshoot issues across the full stack—from infrastructure and networking to deployment and application runtime.
• Continuously assess and enhance DevOps workflows to improve efficiency, reduce manual work, and enable faster delivery cycles.
• Champion security best practices and ensure infrastructure and processes comply with organizational and industry standards.
• Mentor junior engineers and share your knowledge to elevate the DevOps culture within the team.
• Proactively innovate and improve beyond standard operational tasks by shaping how systems and operations are designed and executed.
• Participate in an on-call rotation to respond to production incidents, ensuring timely triage and resolution while contributing to post-incident reviews to prevent recurrence.

What You Bring to the Team

• 5+ years of experience in DevOps, Site Reliability Engineering, or Cloud Infrastructure roles, with a proven track record of building and supporting production-grade systems.
• Deep expertise in cloud platforms such as AWS or Azure, and familiarity with core services like EC2, S3, RDS, VPC, IAM, etc.
• Advanced experience with containerization and orchestration tools including Docker and Kubernetes, with experience developing Kubernetes Operators.
• Proficiency in one or more scripting/programming languages such as Python, Go, or Bash.
• Strong knowledge of CI/CD tools like Jenkins/CloudBees, GitLab CI/CD, Harness, or CircleCI, and hands-on experience automating deployment workflows.
• Solid understanding of networking, cloud security, and Infrastructure-as-Code (e.g., Terraform, CloudFormation, Crossplane).
• Experience with observability tools like Coralogix, Datadog, Prometheus, Grafana, or OpenTelemetry.
• Excellent analytical and problem-solving skills, with a keen ability to identify root causes and drive resolution across diverse systems.
• Strong communication skills and the ability to work effectively across teams in a collaborative, agile environment.
• Fluency in both Spanish and English, with outstanding written and verbal communication in both languages.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.