Remote U.S. Tax Pro — Staff Accountant (Est Hours)

South Offices; Buenos Aires; Remoto; ARS 92.724.000 - 139.086.000; Tempo pieno

Descrizione del lavoro

Proofpoint seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, ability to investigate and resolve issues, and clear communication with customers.

The position requires working 8:00 AM–8:00 PM ET coverage with staggered shifts to align US business hours. Remote-based from Argentina with strong English skills and CPA/EA-friendly credentials

Competenze

• Professional accounting experience with US accounting and taxation.
• Strong written and verbal English communication.
• Ability to investigate and resolve complex tax and accounting inquiries independently.

Mansioni

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk and email-style ticket responses.

Conoscenze

Accounting experience

US tax knowledge

English communication

Analytical skills

Independent problem solving

Formazione

CPA certification (preferred)

Enrolled Agent (EA) certification

Big Four background

Strumenti

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Descrizione del lavoro

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll .

This role requires genuine technical accounting judgment , not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

US Tax & Accounting Support Specialist

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll .

This role requires genuine technical accounting judgment , not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required .
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions .
• Assist customers with:
• • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting .
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support .
• Independently investigate issues, identify root causes , and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records .
• Identify recurring issues and opportunities to improve workflows and knowledge resources .
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows .

Required Qualifications

• Demonstrated professional accounting experience , ideally with exposure to US accounting and taxation .
• Strong working knowledge of:
• • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support .
• Excellent written and verbal English communication .
• Strong:
• • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers .
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows .

Preferred Qualifications

• Certified Public Accountant (CPA) — strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment .
• QuickBooks certification or experience .
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices .

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk — preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows .

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise — first priority
• Communication and problem-solving skills — second priority
• Prior support platform experience — third priority

Argentina - Remote
Cordoba, Argentina
Full time
R14857
**About Us:**
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
**How We Work:**
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem-solving
**Exceptional** in execution and impact
**The Role**
The Security Products and Services Group is the core of Proofpoint's success, and you will be contributing to our efforts to do what we do, even better. As a **Staff Software Engineer** on the D1X pipeline team, you will be focused on the back-end systems that power our industry leading products focused on email Security. These highly sophisticated systems are responsible for protecting the corporate email platform of some of the largest brands in the world. We are looking for someone who is an outstanding team player with a positive attitude and high energy, to help us deliver state-of-the-art products.
**What you'll do**
+ Lead efforts to design, implement software and support systems using industry best-practices
+ Serve as a technical leader and mentor-conduct design reviews, guide junior engineers, and influence the team's technical roadmap.
+ Collaborate with engineers and business stakeholders to identify and implement software solutions to business problems
+ Establish and enforce data quality standards-implement validation frameworks, anomaly detection, and SLA-driven alerting to ensure data reliability.
+ Troubleshoot and resolve production incidents, perform root-cause analysis, and drive preventive improvements.
+ Define and drive engineering best practices: code reviews, CI/CD for data pipelines, and DataOps principles
**What we’re looking for**
+ Bachelor's degree in computer science or similar technical field of study
+ 8+ years of professional software or data engineering experience, with at least 4 years focused on cloud data platforms.
+ Strong Python programming skills. Proficiency in coding in any other language, preferably Java and Golang
+ Strong understanding of highly distributed architecture
+ Experience working with secured APIs (REST, GraphQL, etc)
+ Cloud computing experience (AWS, GCP, Azure, or similar)
+ Experience in Docker and Kubernetes, preferred
+ Experience working with observability and monitoring tools (Grafana, Kibana, etc)
+ Strong experience working with agile development teams
+ Understanding of best practices in performance tuning
+ Excellent communication, planning and organizational skills
**Why Proofpoint?**
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
+ Competitive compensation
+ Comprehensive benefits
+ Career success on your terms
+ Flexible work environment
+ Annual wellness and community outreach days
+ Always on recognition for your contributions
+ Global collaboration and networking opportunities
**Our Culture:**
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.