Remote Travel Concierge & Support Specialist

Manatal-264; Rosario; Remoto; ARS 72.699.000 - 109.048.000; Tempo pieno

Descrizione del lavoro

Manatal-264 is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping and payroll inquiries. The role requires strong accounting judgment, independent investigation, and excellent English communication.

Work hours cover 8:00 AM–8:00 PM ET with staggered schedules to align with US business hours. Remote from Argentina, with familiarity in Zendesk and evolving workflows. CPA/EA preferred, Big Four background desirable.

Competenze

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.

Mansioni

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax inquiries, notices, filing status questions, and tax return questions.
• Support payroll questions, setup and processing issues.
• Communicate technical findings via Zendesk, email tickets, and scheduled calls.
• Investigate root causes and coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow or knowledge-resource improvements.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conoscenze

US accounting

Taxation

Bookkeeping

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting skills

Documentation skills

Independent problem solving

Explain complex topics

Formazione

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Big Four background

Strumenti

Zendesk

Descrizione del lavoro

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll .

This role requires genuine technical accounting judgment , not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required .
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions .
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting .
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support .
• Independently investigate issues, identify root causes , and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records .
• Identify recurring issues and opportunities to improve workflows and knowledge resources .
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows .

Required Qualifications

• Demonstrated professional accounting experience , ideally with exposure to US accounting and taxation .
• Strong working knowledge of:
• • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support .
• Excellent written and verbal English communication .
• Strong:
• • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers .
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows .

Preferred Qualifications

• Certified Public Accountant (CPA) — strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment