Remote Technical Support Consultant
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Job summary
Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You will engage directly with clients, diagnose production issues, and apply deep MS Stack expertise to ensure system reliability.
The role emphasizes hands-on work with production databases and live systems, moving beyond basic support toward technical troubleshooting and engineering-influenced problem solving. Strong SQL and English communication are essential.
Qualifications
- 3+ years of technical support experience in a SaaS/software environment (non-negotiable).
- Strong SQL skills (queries, troubleshooting, working with live data).
- Experience supporting web-based applications in production.
- Ability to troubleshoot across multiple layers (database, application, network).
- Comfortable working with remote servers/environments (RDP).
- Strong English communication skills—you’ll interact directly with clients.
Responsibilities
- Diagnose and resolve issues across database, application, and infrastructure layers.
- Investigate system issues using SQL queries.
- Monitor production environments and prevent issues before escalation.
- Work directly with clients to troubleshoot and explain technical problems.
- Collaborate with engineering to elevate and resolve complex cases.
- Proactively monitor systems, improve documentation, and strengthen internal processes.
Skills
Tools
Job description
Buenos Aires World Tech Recruiting
Hoy
This is a remote position.
Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.
This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.
Why this role stands out
- Work hands-on with production databases and live systems
- Move beyond basic support into technical troubleshooting and problem-solving
- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
- Partner with technical client stakeholders (not just end users)
- Join a lean, high-impact team where autonomy and ownership are valued
- Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles
What you’ll be doing
You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.
On any given day, you might:
- Resolve performance bottlenecks or data inconsistencies
- Monitor production environments and prevent issues before they escalation
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to elevate and resolve complex cases
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.
Tech environment
- Database: SQL Server
- Frontend: Angular
- Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
- Integrations: SSO, payment systems, reporting tools (Power BI)
This is a remote position.
Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.
This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.
Why this role stands out
- Work hands-on with production databases and live systems
- Move beyond basic support into technical troubleshooting and problem-solving
- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
- Partner with technical client stakeholders (not just end users)
- Join a lean, high-impact team where autonomy and ownership are valued
- Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles
What you’ll be doing
You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.
On any given day, you might:
- Investigate a system issue using SQL queries
- Resolve performance bottlenecks or data inconsistencies
- Monitor production environments and prevent issues before they escalation
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to elevate and resolve complex cases
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.
Tech environment
- Cloud: Azure
- Database: SQL Server
- Backend: .NET
- Frontend: Angular
- Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
- Integrations: SSO, payment systems, reporting tools (Power BI)
Requirements
What we’re looking for
- 3+ years of technical support experience in a SaaS/software environment (non-negotiable)
- Strong SQL skills (queries, troubleshooting, working with live data)
- Experience supporting web-based applications in production
- Ability to troubleshoot across multiple layers (database, application, network)
- Comfortable working with remote servers / environments (RDP)
- Strong English communication skills —you’ll interact directly with clients
- A self-starter mindset —you take initiative, don’t wait for direction
Nice to have
- French and/or Spanish language skills
- Experience with Microsoft stack (.NET, IIS, Azure)
- Exposure to L2/L3 or production support environments
- Familiarity with SSO (SAML/OAuth)
- Experience working in distributed, remote teams
Benefits
Why apply?
If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.
About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the , Argentina, and the But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
This is an in-office position in our office in Las Cañitas. Must possess the ability to work onsite in Argentina.
What You'll Do
- Respond to and resolve inbound computer-related end user support tickets in a timely manner. Provide comprehensive support for Windows 11 and current macOS versions. Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals.
- Endpoint management and provisioning using tools such as Microsoft Intune, Jamf, or equivalent.
- Support Device enrollment, configuration, and deployment
- Provide Support for Microsoft 365, ex. Outlook, Teams, Office etc.
- Complete basic Entra ID/Azure AD administration.
- Complete hardware diagnostics, warranty coordination, asset inventory, and secure device disposal.
- Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Provide hands-on support for office data closets, Intermediate Distribution Frames (IDFs), and Main Distribution Frames (MDFs), including inspection, troubleshooting and maintenance
- Perform rack-and-stack activities when needed, equipment installation and removal, patch-cable management, labeling, port tracing, and copper/fiber connectivity testing in accordance with structured-cabling and workplace-safety standards.
- Support physical- and access-layer network troubleshooting when required, including Ethernet, and structured cabling; coordinate with network engineering for configuration changes and escalations.
- Monitor and report data-closet conditions and risks, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management issues.
- Be familiar with asset inventories, rack elevations, port maps, cabling diagrams, maintenance records, and standard operating procedures for local infrastructure.
- Coordinate with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance; validate completed work and update documentation.
- Participate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT maintenance issues.
What You'll Bring
- At least 3 years of experience in a Help Desk, Desktop Support, or IT Support role in an enterprise or multi-site environment.
- Experience providing Tier 2 desktop support for Windows 11 and current macOS versions.
- Experience installing, configuring, troubleshooting, and supporting desktops, laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.
- Experience with endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms, including device enrollment, configuration, deployment, patching, and lifecycle management.
- Experience with basic Active Directory and Entra ID/Azure AD administration, including user and device access, permissions, authentication.
- Experience with endpoint security controls, including Windows BitLocker, macOS FileVault, security policies, device compliance, and secure device disposal.
- Experience performing hardware diagnostics, coordinating warranty repairs, maintaining asset inventories, and supporting new-hire and employee technology deployments.
- Experience supporting network closets, IDFs/MDFs, or small data-center environments in an enterprise or multi-site organization.
- Hands-on experience with rack-and-stack work, equipment installation and removal, patch panels, structured cabling, cable labeling, port tracing, and copper/fiber connectivity testing.
- Experience troubleshooting physical connectivity, Ethernet, PoE, wireless access points, VLAN/port issues, and network-port problems, with the judgment to elevate configuration or routing issues to network engineering.
- Experience inspecting and reporting data-closet conditions, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable-management risks.
- Experience maintaining infrastructure documentation such as rack elevations, port maps, cabling diagrams, cable records, asset inventories, maintenance records, and standard operating procedures.
- Experience coordinating with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn-ups, and scheduled maintenance.
- Experience with administrative scripting and task automation using PowerShell, Bash, etc.
- Ability and willingness to participate in an after-hours support rotation and travel to office locations as required.
- Ability to prioritize and effectively work on multiple tasks concurrently with strong attention to detail
- Excellent analytical, troubleshooting, and technical skills
- Proven ability to provide Tier 2 desktop support for Windows 10/11 and current macOS versions.
- Experience troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.
- Working knowledge of endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms.
- Working knowledge of Microsoft 365, Outlook, Teams, VPN, MFA, SSO, and common remote-support tools.
- Basic administration knowledge of Active Directory, Entra ID/Azure AD, device enrollment, permissions, and access management.
- Familiarity with endpoint security, Windows BitLocker, macOS FileVault, patching, and device-compliance requirements.
- Working knowledge of LAN/WAN, Ethernet, TCP/IP, DHCP, DNS, VLANs, PoE, wireless networking, and basic network troubleshooting.
- Hands-on ability to work safely in data closets, IDFs, and MDFs; familiarity with racks, patch panels, cable management, UPS/PDU equipment, and copper/fiber cabling.
- Ability to use cable testers, tone generators, labelers, and other common tools for tracing, testing, and documenting physical connectivity.
- Strong written and oral communication skills in both English and Spanish, with the ability to communicate technical information clearly to end users, vendors, facilities personnel, and remote IT teams.
- Strong written and oral communication skills.
- Self-Starter and able to work independently
- Associate degree or technical diploma in Information Technology, Networking, Electronics, or a related field preferred; equivalent experience may be considered.
(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)
The Ops SME is responsible for overseeing vulnerability management activities across the organization's infrastructure, applications, databases, and cloud environments. The role focuses on identifying, assessing, tracking, and remediating security vulnerabilities while ensuring compliance with cybersecurity policies, regulatory requirements, and internal risk management standards.
Essential Functions of the Job:
(Describe essential functions, or primary duties and responsibilities. Assume the reader does not know the role or function of the job.)
Together with the AMS Lead:
- Lead and coordinate end-to-end vulnerability management activities across enterprise systems.
- Review and analyse vulnerability scan results
- Prioritize vulnerabilities based on risk, severity, exploitability, and business impact
- Collaborate with application, infrastructure, cloud, database teams and vendors to drive timely remediation
- Monitor remediation progress and ensure adherence to established SLA requirements
- Prepare and present periodic vulnerability metrics, dashboards, and executive reports
- Support internal and external audits by providing evidence related to vulnerability management controls
- Ensure compliance with cybersecurity policies, security standards, and regulatory requirements
- Coordinate exception management processes and document risk acceptance decisions
- Act as an escalation point for critical and high-risk vulnerabilities
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