Remote Sql & Bi Support Specialist

Pwc; Santa Fe Capital; Remote; ARS 53,224,000 - 85,158,000; Full time

Job summary

PwC is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

The ideal candidate demonstrates genuine accounting judgment, strong communication, and the ability to independently investigate and resolve issues across Zendesk-driven workflows as clients transition from Zendesk to new systems.

Qualifications

• Experience delivering Level 2 support for US accounting/tax topics.
• Strong accounting judgment beyond scripted responses.
• Excellent written and verbal communication.

Responsibilities

• Provide specialized Level 2 support for US accounting, tax, payroll inquiries.
• Investigate and resolve escalated tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist with tax notices and payroll questions.
• Document resolutions and maintain customer records.
• Identify recurring issues and improve workflows.

Skills

Level 2 support

Accounting expertise

Tax expertise

Zendesk experience

Communication skills

Education

Bachelor's in Accounting

Tools

Zendesk

Job description

US Tax & Accounting Support Specialist

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and