Remote Salesforce Cpq & Revenue Cloud Engineer

GlobalLogic Inc.; Buenos Aires; Hybrid; ARS 184,482,000 - 276,723,000; Full time

Benefits offered by this job

Professional growth

USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine seeks a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment.

The role requires 5+ years in Cloud Engineering/DevOps/SRE, hands-on AWS EKS and Kubernetes, Argo Workflows administration, and strong English communication skills. Join a people-first culture with LatAm coverage and on-call rotation.

Qualifications

• 5+ years of professional experience in Cloud Engineering, DevOps or SRE.
• Strong hands-on experience operating AWS infrastructure in production.
• Advanced experience with Kubernetes and AWS EKS including workload operations and observability.
• Hands-on experience administering Argo Workflows or similar workflow platforms.
• Strong Infrastructure as Code experience with Terraform and Git-based delivery.
• Experience building and maintaining CI/CD pipelines and release processes.
• Experience with monitoring, logging, alerting and incident-routing tools (e.g., Splunk, PagerDuty).
• Proficiency in Python, Shell, Bash or similar scripting languages.
• Ability to lead incident resolution, root-cause analysis, and preventive improvements.
• Experience mentoring engineers and collaborating with data/security stakeholders.
• Strong written and verbal English communication; client-facing ability.
• Availability for LatAm service window and on-call rotation.

Responsibilities

• Provide senior technical ownership for the Cloud/DevOps service tower during LatAm coverage window.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform (EKS, S3, EventBridge, etc.).
• Administer Kubernetes workloads and Argo Workflows including deployment and troubleshooting.
• Define and improve standards for IaC, CI/CD, and environment consistency (Terraform, Git-based).
• Lead observability improvements across infra and data workloads with runbooks and alerts.
• Improve alert routing and escalation across Splunk, Opsgenie, PagerDuty, Teams, etc.
• Lead major incident response, root-cause analysis, and post-incident reviews.
• Design reliability improvements including auto-remediation and automation of repetitive tasks.
• Track service metrics like availability, SLA, alert volumes, deployment outcomes.
• Ensure HIPAA/GDPR/FDA-regulated operational practices and proper access control.
• Create runbooks, procedures, architecture context, and knowledge transfer materials.
• Mentor mid-level engineers and promote best practices across the team.
• Participate in on-call rotation outside staffed hours.

Skills

Cloud engineering

English communication

Incident management

Python scripting

Terraform

Tools

AWS EKS

Kubernetes

Argo Workflows

Terraform

Splunk

PagerDuty

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people‑first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment.

The mandatory requirements are 5+ years of experience in Cloud Engineering, DevOps, or Site Reliability Engineering, advanced hands‑on experience with AWS EKS and Kubernetes, experience administering and troubleshooting Argo Workflows, and strong English communication skills.

MUST HAVES

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands‑on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands‑on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source‑controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident‑routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root‑cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well‑reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on‑call rotation.

NICE TO HAVES

• Experience supporting data‑platform infrastructure involving Snowflake, dbt, Fivetran, HVR, Tableau Cloud, or custom ingestion pipelines.
• Familiarity with data‑specific observability platforms such as SYNQ.
• Experience modernizing or migrating legacy orchestration and ingestion solutions such as Boomi or AWS Data Pipeline.
• Experience with service‑management and change‑control tools such as Freshservice and Jira.
• Experience operating in healthcare, life sciences, financial services, or another regulated environment.
• Familiarity with HIPAA, GDPR, FDA‑related controls, least‑privilege access, separation of duties, and audit‑ready operational practices.

WHAT YOU WILL DO

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day‑to‑day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes‑hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git‑based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data‑specific observability platforms.
• Lead or support major incident response, root‑cause analysis, post‑incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto‑remediation, dependency‑aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change‑management, access‑control, secrets‑management, auditability, and documentation practices appropriate for a HIPAA‑, GDPR‑, and FDA‑regulated environment.
• Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge‑transfer materials.
• Mentor Middle‑level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team.
• Participate in the Cloud / DevOps on‑call rotation for critical incidents outside staffed service hours.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD‑based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.