Remote Saas Customer Support Specialist For Contractors

Jove; Buenos Aires; Remote; ARS 92,724,000 - 123,632,000; Full time

Job summary

Jove is seeking an experienced accounting professional to provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate demonstrates solid accounting judgment and can investigate and resolve complex issues with minimal guidance.

The role requires flexibility to cover an 8:00 AM–8:00 PM ET window with shifts overlapping US business hours, and strong communication skills to explain solutions to customers and internal teams.

Qualifications

• Minimum several years of accounting experience in tax, bookkeeping, or payroll.
• Strong accounting and tax expertise with US tax rules.
• Excellent written and verbal communication.
• Ability to investigate and resolve complex issues independently.
• Experience providing Level 2 support is a plus.

Responsibilities

• Provide specialized Level 2 support for complex US accounting inquiries.
• Research and resolve issues related to tax, bookkeeping, and payroll.
• Communicate findings clearly to customers and internal teams.
• Escalate when necessary and document resolutions.

Skills

Accounting expertise

Tax knowledge

Communication skills

Analytical thinking

Problem solving

Job description

US Tax & Accounting Support Specialist

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific