Remote Program Manager — Saas For Public Services

Open Function (Openfn); Ciudad de Mendoza; Remote; ARS 32,115,000 - 37,185,000; Full time

Job summary

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a Referral Program Manager located in Argentina. You will lead our Client Relationship Program and a structured client referral initiative to transform client experiences into new matters and nurture Team 100 Referral Ecosystem.

You’ll conduct check-ins, celebrations, milestones with clients, manage referrals, and build dashboards. Fluency in Spanish and English, CRM familiarity (HubSpot preferred), and strong communication

Qualifications

• Fluency in Spanish and English required.
• Experience working with U.S.-based clients or partner networks.
• Warm, confident communicator with outbound calling experience.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems (HubSpot preferred).

Responsibilities

• Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
• Listen for client needs and route them to the appropriate internal team or trusted referral partner.
• Lead and operate the firm’s client referral initiative, including outreach, follow-up, and tracking.
• Serve as the primary relationship manager for all Team 100 referral partners.
• Conduct introduction calls and ongoing relationship-building conversations with referral partners.
• Track inbound and outbound referrals in the CRM with key details and outcomes.
• Prepare and distribute quarterly Partner Newsletter updates.
• Build and maintain dashboards tracking referral activity, partner engagement, and trends.
• Deliver monthly and quarterly reports on referral performance and partner engagement.

Skills

Fluency in Spanish

Fluency in English

Outbound calling

CRM experience

Organizational skills

Tools

HubSpot CRM

Google Workspace

Job description

Political Asylum Lawyers is a Houston‑based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.

The Referral Program Manager plays a vital, strategic role within the firm.

In this role, you will lead our Client Relationship Program, conducting intentional check‑ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow‑ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.

You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values‑aligned source of new matters. By formalizing outreach, follow‑up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.

In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non‑attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.

This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long‑term growth, reputation, and community impact.

This role is open to candidates located in Argentina.

Who We Are

Political Asylum Lawyers is a Houston‑based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission‑driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

Learn more about what it’s like to work with us here: politicalasylumlawyers.com/careers

The Role

In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.

The Referral Program Manager plays a vital, strategic role within the firm.

In this role, you will lead our Client Relationship Program, conducting intentional check‑ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow‑ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.

You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values‑aligned source of new matters. By formalizing outreach, follow‑up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.

In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non‑attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.

This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long‑term growth, reputation, and community impact.

This role is open to candidates located in Argentina.

What You’ll Do

• Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check‑ins.
• Listen for client needs and route them to the appropriate internal team or trusted referral partner.
• Lead and operate the firm’s client referral initiative, including outreach, follow‑up, and tracking.
• Serve as the primary relationship manager for all Team 100 referral partners.
• Conduct introduction calls and ongoing relationship‑building conversations with referral partners.
• Track inbound and outbound referrals accurately, including key details, outcomes, and follow‑up needs in our CRM.
• Prepare and distribute quarterly Partner Newsletter updates.
• Build and maintain dashboards tracking referral activity, partner engagement, and trends.
• Deliver monthly and quarterly reports on referral performance and partner engagement.

Requirements

Who You Are

We’re looking for professionals who combine technical competence with genuine passion for our mission. The ideal candidate brings:

Required

• Fluency in Spanish and English
• Experience working with U.S.-based clients, professionals, or partner networks
• Warm, confident communicator comfortable with outbound calls
• Strong organizational skills and exceptional attention to detail
• Comfortable using or learning CRM systems (HubSpot preferred)
• Ability to handle sensitive information with professionalism and discretion

Preferred

• Experience in immigration services, legal services, client success, or partnership management
• Familiarity with referral ecosystems or professional networking
• Experience working with diverse, multicultural communities
• Proficiency with Google Workspace, especially Google Sheets

Benefits

What We Offer

This position offers a monthly salary range of USD 1,900 - 2,200 gross, commensurate with experience and qualifications.

• Week between Christmas and New Years — office closed, fully paid