Remote Multilingual Customer Service & Sales Rep

Tires Easy; Santa Fe Capital; Teletrabalho; ARS 36 896 000 - 55 345 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Training and development opportunities

Supportive and collaborative team

Career growth opportunities

Resumo da oferta

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our remote team. You will help customers with inquiries, reservations, and general support while upholding a professional and helpful attitude.

The ideal candidate will communicate clearly, resolve issues efficiently, and maintain accurate records using CRM systems. Previous customer service or hospitality experience is preferred.

Qualificações

• High school diploma or equivalent required.
• Previous customer service or related experience preferred.
• Strong verbal and written communication skills required.

Responsabilidades

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve concerns professionally and efficiently.
• Follow up to ensure needs are addressed.
• Maintain customer records in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, solution-oriented attitude.
• Meet customer service, quality and productivity standards.
• Protect customer confidentiality and follow policies.
• Perform other duties as assigned.

Conhecimentos

Communication

Problem solving

Organization

Attention to detail

Teamwork

Formação académica

High school diploma

Ferramentas

CRM systems

Descrição da oferta de emprego

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.