Remote Level 2 Tax & Accounting Support Specialist

Remotejobsone; Buenos Aires; Remote; ARS 107,614,000 - 169,108,000; Full time

Job summary

Proofpoint in Córdoba, Argentina is seeking a Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries from a remote location. The role requires strong accounting judgment, excellent English communication, and the ability to investigate and resolve issues independently.

Coverage includes 8:00 AM–8:00 PM ET with overlapping US business hours. Experience with QuickBooks, Excel, Zendesk, and AI-assisted workflows is valued.

Qualifications

• Professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Ability to handle complex tax and accounting inquiries and customer-facing finance support.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Explain tax and accounting topics to nontechnical customers clearly.

Skills

Accounting experience

US tax knowledge

English communication

Analytical skills

Problem-solving

Education

CPA

EA

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA)— strongly preferred.
• Enrolled Agent (EA) certification— highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk— preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise— first priority
• Communication and problem-solving skills— second priority
• Prior support platform experience— third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.

This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.

Cordoba, Argentina
Full time
R14535
**About Us:**
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
**How We Work:**
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem-solving
**Exceptional** in execution and impact
**We value ongoing growth and commitment**
**Proofpoint’s culture**
**Our inclusive culture celebrates diversity and inclusion**
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.