Remote Latam: Product Workflow Ux Analyst

Dacodes; Buenos Aires; A distancia; ARS 92.241.000 - 138.361.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global collaboration

Descripción de la vacante

Proofpoint in Cordoba, Argentina is seeking a Product Support Engineer to provide high-quality technical support for our security products. You will diagnose issues, respond to customers, and collaborate with sales and engineering teams to deliver effective solutions.

The role requires strong Linux CLI skills, deep email/network security knowledge, and excellent communication. We offer a global team environment, competitive compensation, and diverse benefits.

Formación

• 4+ years in a technical support role or equivalent experience.
• Strong Linux command line and scripting familiarity.
• Advanced email system debugging and troubleshooting skills.

Responsabilidades

• Provide advanced software technical support to customers via phone and ticketing system.
• Manage cases within SLO guidelines and keep stakeholders informed.
• Create alerts and publish Knowledge Base articles for internal and customer use.
• Review technical documentation and mentor junior engineers as SME.
• Collaborate with Account Managers and SEs to resolve complex issues.

Conocimientos

Linux command line

Email system debugging

Ticketing systems

Grepping / Regex

Remote troubleshooting

Herramientas

grep/regex tools

Log scraping

Remote session tools

Descripción del empleo

Cordoba, Argentina

Full time

R14755

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Corporate Overview

In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we're just as passionate about finding the right people to help us in that mission.

When you join Proofpoint, you're helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.

About the Product Support Team

At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.

#LifeAtProofpoint as a Product Support Engineer

An experienced professional with strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve technical issues of moderate complexity in Proofpoint's products. You will interact directly with our enterprise customers to deliver "white glove service" on each and every interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems and documenting technical solutions and product information in the knowledge base. This is an advanced support group, owning and resolving some moderate to complex issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required. You will work as a team with our Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint.

Receives little instruction on day to day work.

Responsibilities Include

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
• Create and send out alerts and other customer communications as necessary
• Publish Knowledge Base articles for internal and customer use
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
• Lead by example technically, professionally, and in dedication

Requirements

• 4+ years experience in a Technical Support role
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments
• Advanced use of grep, regex, log scraping in command line, etc
• Fully experienced with email system debugging
• Fully experienced using remote hosting tools for customer troubleshooting sessions
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus
• With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.

This isn't just a job-it's a mission to protect people