Remote IT Service Desk Specialist (Contract)

SAP; A distancia; ARS 57.536.000 - 86.305.000; Jornada completa

Descripción de la vacante

A technology support company is seeking an IT Support Specialist focused on providing Level 1 technical support remote team. Responsibilities include addressing user inquiries, logging support tickets, and maintaining user satisfaction. Candidates should have 2-3 years of relevant experience and proficiency in Windows 10/11, Microsoft Office 365, and Google Workspace. A strong collaborative mindset and excellent communication skills are essential for this role, which operates Monday to Friday. The company offers a supportive work environment aimed at enhancing user experience.

Formación

• Minimum 2-3 years of experience in remote IT support or a similar role.
• Proficient in Windows 10/11 and macOS environments.
• Strong experience with Microsoft Office 365 and Google Workspace.

Responsabilidades

• Provide prompt Level 1 technical support to users.
• Log, dispatch, and track support tickets.
• Maintain user satisfaction through effective service.

Conocimientos

Technical support

Collaboration

User experience enhancement

Herramientas

Windows 10/11

macOS

Microsoft Office 365

Google Workspace

Entra ID

Mobile Device Management (MDM)

ChatGPT

Descripción del empleo

A technology support company is seeking an IT Support Specialist focused on providing Level 1 technical support remote team. Responsibilities include addressing user inquiries, logging support tickets, and maintaining user satisfaction. Candidates should have 2-3 years of relevant experience and proficiency in Windows 10/11, Microsoft Office 365, and Google Workspace. A strong collaborative mindset and excellent communication skills are essential for this role, which operates Monday to Friday. The company offers a supportive work environment aimed at enhancing user experience.