Remote Customer Experience Specialist

Beauty By Earth; Buenos Aires; Presencial; ARS 63.416.000 - 93.615.000; Jornada completa

Descripción de la vacante

Beauty by Earth is seeking a compassionate Customer Service Specialist to support customers across all channels—from phone and email to live chat and social media. The role involves resolving order issues, handling returns and subscriptions, and turning challenging interactions into positive experiences.

You will collaborate with the Customer Service Manager and Operations, receive training, and follow documented procedures while using sound judgment to see issues through to resolution.

Formación

• 1–2 years of ecommerce customer service experience.
• Fluent written and spoken English.
• Confidence handling live customer phone calls in English.
• Strong writing skills with grammar, clarity, and tone.
• Experience supporting customers via email, chat, social media, or other digital channels.
• Comfortable learning Shopify, Richpanel, Judge.me, CommentGuard, and marketplace platforms.
• Calm and professional when dealing with upset customers.
• Good judgment and ability to follow policies while considering the situation.
• Highly organized, dependable, and detail-oriented.
• Able to manage multiple channels and shifting priorities.

Responsabilidades

• Provide friendly, accurate, timely support via Phone, Email, Live chat, SMS, Social media, and reviews.
• Assist customers with order status, shipping delays, and account changes.
• Process cancellations, returns, refunds, replacements, and reshipments per guidelines.
• Support subscription changes, cancellations, and questions.
• Escalate adverse reactions or high-risk concerns per procedures.
• Maintain notes and follow SOPs across systems.
• Ensure accurate documentation of customer interactions.
• Collaborate with Operations to resolve fulfillment or product issues.

Conocimientos

Customer service

English fluency

Phone support

Multichannel support

Remote work

Attention to detail

Problem solving

Coaching & feedback

Herramientas

Shopify

Richpanel

Judge.me

CommentGuard

Descripción del empleo

Beauty by Earth is seeking a compassionate Customer Service Specialist to support customers across all channels—from phone and email to live chat and social media. The role involves resolving order issues, handling returns and subscriptions, and turning challenging interactions into positive experiences.

You will collaborate with the Customer Service Manager and Operations, receive training, and follow documented procedures while using sound judgment to see issues through to resolution.