Remote Client Relationships & Referral Program Manager
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Job summary
Political Asylum Lawyers, a Houston-based immigration law firm focused on asylum cases, seeks a Referral Program Manager located in Argentina. You will lead our Client Relationship Program, drive a structured client referral initiative, and nurture the Team 100 Referral Ecosystem to deepen trust and secure new matters.
This role requires bilingual Spanish/English, experience with U.S.-based clients, CRM proficiency, and a commitment to excellence and compassionate service.
Qualifications
- Fluent in Spanish and English.
- Experience working with U.S.-based clients or partner networks.
- Strong communication and organizational skills.
Responsibilities
- Lead the Client Relationship Program with intentional check-ins and milestone conversations.
- Own the structured client referral initiative to generate new matters.
- Manage the Team 100 Referral Ecosystem and nurture partner relationships.
- Strengthen client relationships and professional partnerships to drive firm growth.
- Coordinate outreach, follow-up, and referral tracking in the CRM.
Skills
Tools
Job description
Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.
Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.
Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.
- High-stakes responsibility: our work is of great consequence for our clients
- Deeply meaningful outcomes: our work changes lives for the better
- Emotionally demanding moments: resilience and maturity are essential
- High standards and constant growth: excellence and continuous improvement are expected
- Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another
If you want a career where your skills create tangible change in the world, this is it.
In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.
The Referral Program Manager plays a vital, strategic role within the firm.
In this role, you will lead our Client Relationship Program, conducting intentional check-ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow-ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.
You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values-aligned source of new matters. By formalizing outreach, follow-up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.
In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non‑attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.
This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long‑term growth, reputation, and community impact.
This role is open to candidates located in Argentina.
Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.
Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.
Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.
- High-stakes responsibility: our work is of great consequence for our clients
- Deeply meaningful outcomes: our work changes lives for the better
- Emotionally demanding moments: resilience and maturity are essential
- High standards and constant growth: excellence and continuous improvement are expected
- Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another
If you want a career where your skills create tangible change in the world, this is it.
In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.
The Referral Program Manager plays a vital, strategic role within the firm.
In this role, you will lead our Client Relationship Program, conducting intentional check-ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow-ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.
You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values-aligned source of new matters. By formalizing outreach, follow-up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.
In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non‑attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.
This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long‑term growth, reputation, and community impact.
This role is open to candidates located in Argentina.
In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.
The Referral Program Manager plays a vital, strategic role within the firm.
In this role, you will lead our Client Relationship Program, conducting intentional check-ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow-ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.
You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values-aligned source of new matters. By formalizing outreach, follow-up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.
In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non‑attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.
This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long‑term growth, reputation, and community impact.
This role is open to candidates located in Argentina.
Your day‑to‑day responsibilities will vary based on the firm’s needs, but will include a combination of the following:
- Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check‑ins.
- Listen for client needs and route them to the appropriate internal team or trusted referral partner.
- Lead and operate the firm’s client referral initiative, including outreach, follow‑up, and tracking.
- Serve as the primary relationship manager for all Team 100 referral partners.
- Conduct introduction calls and ongoing relationship‑building conversations with referral partners.
- Track inbound and outbound referrals accurately, including key details, outcomes, and follow‑up needs in our CRM.
- Prepare and distribute quarterly Partner Newsletter updates.
- Build and maintain dashboards tracking referral activity, partner engagement, and trends.
- Deliver monthly and quarterly reports on referral performance and partner engagement.
We’re looking for professionals who combine technical competence with genuine passion for our mission. The ideal candidate brings:
- Fluency in Spanish and English
- Experience working with U.S.-based clients, professionals, or partner networks
- Warm, confident communicator comfortable with outbound calls
- Strong organizational skills and exceptional attention to detail
- Comfortable using or learning CRM systems (HubSpot preferred)
- Ability to handle sensitive information with professionalism and discretion
- Experience in immigration services, legal services, client success, or partnership management
- Familiarity with referral ecosystems or professional networking
- Experience working with diverse, multicultural communities
- Proficiency with Google Workspace, especially Google Sheets
This position offers a monthly salary range of USD 1,900 - 2,200 gross , commensurate with experience and qualifications.
- Week between Christmas and New Year's— office closed, fully paid
- Your country's national public holidays off (paid)—your paid national holidays follow your own country's calendar
- Three weeks of paid vacation annually
- Comprehensive training program— we invest in bringing you up to speed on our systems, content processes, and best practices
- Mentorship and collaboration— learn from experienced team members and contribute your expertise
- Career advancement paths— we promote from within and create opportunities
- Work from anywhere— this position is open to candidates based in Argentina.
- Equipment support— stipend or provided equipment to set up your home office, available after 4 months on the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
- Lead end‑to‑end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
- Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
- Coordinate cross‑functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
- Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
- Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
- Monitor program risks, dependencies, and critical path; implement mitigation plans and elevate issues to the steering committee.
- Establish governance, reporting cadences, and KPIs across projects; produce executive‑level updates.
- Oversee program budgets, capital expenditure tracking, and vendor/contract management.
- Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
- Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
- Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
- 6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi‑project portfolios.
- Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
- Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
- Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
- Strong leadership, stakeholder management, and cross-cultural communication skills.
- Excellent planning, organizational, and risk‑management capabilities.
- Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
- Strong written and verbal communication in Spanish and English.
- Sound judgment, problem‑solving
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