Remote Client Concierge & Service Specialist

Pwc; Ciudad de Mendoza; Hybrid; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Great benefits

Modern office

Work-life balance programs

Job summary

SAP is seeking an enthusiastic HR support professional in Buenos Aires, Argentina, to help employees with HR inquiries, using ticketing systems and various communication channels. The role emphasizes learning, growth, and cross-functional collaboration within a leading global tech company.

You will work in a hybrid setup (3 days onsite), with exposure to AI-enabled tools and a modern, inclusive workplace. A strong interest in HR and technology is essential.

Qualifications

• Strong multilingual communication skills (Spanish/Portuguese and English).
• Some experience in a customer-facing role.
• Interest in HR, technology, and digital tools.

Responsibilities

• Answer HR questions via ticketing system, email, chat, and phone.
• Research information and help keep Knowledge Database up to date by collaborating with internal stakeholders.
• Resolve low-to-medium complexity issues with growing independence.
• Learn and use HR systems, content management, automation tools, AI features, and more.
• Suggest improvements that help simplify and enhance the employee experience.

Skills

Spanish/Portuguese/English comms

Customer-facing experience

Motivation to learn

Tools

HR systems

Content management

Automation tools

AI features

AI data analytics

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Role

We're looking for friendly, curious people who enjoy helping others and are excited to grow a career in HR. You don't need deep HR experience - what matters most is your motivation to learn, your interest in technology, and your desire to grow within a company that offers many opportunities. Some experience in customer-facing roles is helpful, as this role involves daily interaction with employees.

Work Arrangement

: Hybrid (3 days onsite)

What You'll Do

• Answer HR questions via ticketing system, email, chat, and phone
• Research information and help keep our Knowledge Database up to date by collaborating with internal stakeholders
• Resolve low-to-medium complexity issues with growing independence
• Learn and use HR systems, content management, automation tools, AI features, and more
• Suggest improvements that help simplify and enhance the employee experience

What You Should Bring

• Strong Spanish and/or Portuguese and English communication skills.
• Some experience in a customer-facing role
• Interest in HR, technology, and digital tools
• Motivation to build a long-term HR career
• Enjoy helping others and solving problems
• Responsible, detail-oriented, and eager to learn
• Curious, open-minded, and positive
• HR experience is an advantage

Skills:

• Establishing Trust
• Customer Orientation
• Effective Communication
• Emotional Intelligence
• Complex Problem Solving
• Agentic AI Day-to-Day Practice
• Context Engineering
• AI-Assisted Automation & Prototyping
• AI Adoption Capability
• AI Output Quality Assurance
• HR Service Delivery
• Content Management
• AI data analytics
• AI content Curation
• Data-Driven Stakeholder Management

Why You'll Love Working With Us

You’ll join a supportive, international team that values collaboration, learning, and fun. SAP offers many opportunities to grow your skills and explore different HR areas. You’ll also enjoy excellent employment benefits, plus a modern office with great amenities and programs that support work-life balance.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Additional Information

Job Number

Job Category Food and Beverage & Culinary

Location San Martin 1225/1275, ., Buenos Aires Bueno 1104, Argentina

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management